With the HEIDELBERG Cloud, we provide you with fast, efficient and comprehensive support for machine operations, productivity improvement, and of course troubleshooting.

We are constantly improving our technology platform to be able to offer you state of the art services now and in the future. To this end, it is necessary to analyze the existing data and use the information gathered to design new services. As our customer, you can always rely on the fact that when HEIDELBERG is connecting remotely to your machine, appropriate security standards for data transmission and data storage are taken into account.

The HEIDELBERG Cloud offers you this and more. Find out more about our wide range of digital services and applications. Below you will learn about the special security policies and regulations that apply to our technology platform and how they integrate into the general security concept of the Heidelberger Druckmaschinen AG.

One technology – various applications

We offer various solutions to increase availability of your machine and productivity of your print shop, as well as to avoid downtime.

Service tools:

  • Remote Service
  • eCall

HEIDELBERG Customer Portal Applications:

  • Print Shop Analytics with Insights, Performance Benchmarking & Performance Advisor Technology (PAT)
  • Equipment Status Report
  • Netprofiler
  • Predictive Monitoring
  • eShop

Remote Service
HEIDELBERG Customer Portal
Equipment Status Report
Predictive Monitoring

Our internet-based services meet the strictest security requirements and are regularly updated to the latest standards.

IT-security is constantly evolving and facing new challenges, be it due to new threats or changing technological possibilities. Against the backdrop of the growing importance of digital solutions, information security is a high priority at HEIDELBERG. At the core of our information security strategy is our information security management system (ISMS), which was established in accordance with the internationally recognized ISO 27001 standard. This has enabled us to integrate information security holistically in the development and operation of our HEIDELBERG Cloud services. The common goal is to constantly optimize the security measures for our products.

Your production systems (machines and software) are connected to the HEIDELBERG Cloud via a secure, Internet-based communication channel (HTTPS with TLS 1.2/TLS 1.3). We use this to access the customer system directly or to transmit relevant data for the various applications.

With the following measures, the HEIDELBERG Cloud offers security at a very high level:

  • HEIDELBERG is ISO/IEC27001 certified
  • Regular internal vulnerability scans and penetration tests performed by external specialists
  • Internal and external security audits

Data transmission and communication
Connection to the HEIDELBERG Cloud
Internet standard protocols and HTTPS encryption
Data storage
Data protection and training
Advanced user management and permissions
Standardized and secure service workstations
Infrastructure and Data Centers – Amazon Web Services

How can we help you?

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