We developed the emergency notification service Heidelberg eCall in response to our customers' growing demand for faster access to expert support. In case of a malfunction, the machine automatically generates an eCall.
This is sent simultaneously to the user and the Heidelberg service organization. With a simple click, the user can then immediately send a request for support.
It previously took around 30 minutes from an error message being received to action being taken. eCall cuts this to less than a minute.
What's more, in up to 70 percent of cases - such as setting, application, or process errors - the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone.
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