Our services to you during the pandemic.

How we can help.

Measures to limit the spread of the virus:
Like many businesses, our very first reflex when the pandemic broke out was to focus on the health and safety of our employees: we closed our Print Media Centers and Academies for public access, restricted travels to a minimum, and provided our staff with the tools to enable them to work from home whenever possible. Special protection measures were put in place for employees whose jobs require their physical presence at our production facilities.

Measures to ensure service continuity:
Our next priority was to develop a service continuity plan for our customers. The question we've asked ourselves was: what can our company do to support our customers’ businesses during this crisis? How can we ensure they get the supplies and services they need, when onsite service calls are almost impossible to organize if not plain prohibited? What can we offer customers whose businesses shut down - either because they were required to do so by local authorities or because demand for print jobs simply stopped from one day to another?

Here are some examples of initiatives we have taken to help our customers and communities surmount these challenges*

*Disclaimer: These are individual examples. The support Heidelberg is able to provide may vary from country to country and from case to case, based on local regulations and availability of resources.

Taking the pulse of the print media industry with the PMI Climate reports

Developed at the request of our customers, this dashboard shows the evolution of the printing market since the COVID⁠-⁠19 pandemic started

Columbia: commissioning a new machine for Graficas Diamante's 50th anniversary

How the Heidelberg Columbia team surmounted the challenges of COVID-19 and delivered on time.

Italy: Great teamwork in times of lockdown

Despite the difficult conditions, the installation at Grafiche Mercurio SPA could be completed in due time.

China:"Remote Fitness Check" helps Chinese customer Kuai Li in the fight against COVID 19

In order to maintain all customer relationships during the crisis, the free Remote Fitness Check was introduced in China.

Russia: Production record despite difficult times

In June 2020, a new Diana Smart 80 folding-gluing machine with Diana Braille Module was installed at the PROMIS print shop in the city of Nizhny Novgorod, Russia.

Czech Republic and Slovakia: Together through the crisis

Many thanks to all customers from the Czech Republic and Slovakia and to all employees of Heidelberg Czech Republic and Heidelberg Slovakia!

Spain: Workflow update during Corona at Tomás Hermanos

"We are now even better prepared to deal with this crisis”

South East Asia: ensuring continued technical and application support thanks to Remote Services

Heidelberg Asia offers continued support to customers through the crisis thanks to the Heidelberg Cloud

Live from our Print Media Centers:

Remote demonstrations.

During the current COVID-19 situation, we offer customers and prospects around the world the possibility to register for a personalized remote demonstration of our press and postpress machines. This service enables them to experience our machines up close and personal and to interact with our experts from the comfort and safety of their home.

Here is an example of a remote demonstration on a Multimatrix die-cutter.

Contact your local Heidelberg office if you are interested in a remote demonstration.

Inspiring stories from the real world.

How our customers help.

So far this year, the COVID-19 pandemic has been particularly disruptive for the print media industry.

Not only did it lead to the last-minute postponement of drupa - the most important event of the industry, - it also put thousands of commercial print shops around the world abruptly out of a job, in countries where, during lockdown, they were considered to be non-essential businesses. On the other hand, packaging and label print shops have been put under particular strain, caught between a staggering demand and a dire lack of supplies - in particular, dampening solutions and any prepress or press chemicals based on isopropyl alcohol.

Some of our customers have been particularly creative in finding ways to cope with the situation: here are stories we collected from the field.

Professional maintenance service despite social distancing

Kohlhammer Druckerei GmbH secures machine performance through the crisis thanks to special service agreement

Changeover to IPA-free production at Geiger-Notes AG

How Geiger Notes remedies to the lack of isopropyl alcohol on the market due to the pandemic

Time Printing (USA) produces sanitation signage for health services with a Versafire

“We needed to figure out a way to think outside of our typical day-to-day life to make sure we are growing in a tough period."
How can we help you?

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