Building and maintaining long-term customer relationships has been part of HEIDELBERG's DNA since the very beginning. Many of these relationships develop into partnerships in which we mutually drive each other to technical innovation.

One such partner for HEIDELBERG is Papierwerk Landshut Mittler (plm), with whom the company has been working closely since 1987.

“I practically grew up with HEIDELBERG machines in our family-run business,” recalls Günther Berninghaus, managing partner of Papierwerk Landshut Mittler, about his childhood. “Back then, we were an industrial craft business specializing in the printing of folding cartons.

"Even as a little child, I used to accompany my father to work, walking past HEIDELBERG Tiegel and cylinder presses to his office. Of course, I had no idea back then how deep the connection between the printing press manufacturer and I would one day become."

After completing an apprenticeship as a printer, Günther Berninghaus went on to study printing technology in Munich, where he had hands-on experience with machines from all the major manufacturers. “My time at university solidified my belief that HEIDELBERG was the ideal partner for our company,” he reflects.

When he joined the family business alongside his father, Heinz Berninghaus, in 1985, one of the key decisions was to invest in their first four-color press in the 3b format, equipped with a coating unit. “I persuaded our printing team to choose the new HEIDELBERG Speedmaster. Looking back, it was a stroke of luck for us,” says Günther Berninghaus, who leads the company in the third generation and will soon appoint his son Daniel to the management, representing the fourth generation.

Engineering together to transform the GTO press

The fact that plm became not just a customer but also a development partner for HEIDELBERG began with a hands-on project. One of HEIDELBERG’s technical directors, Jürgen Fürbass, came up with the idea to retrofit the two-color GTO machine used by plm, on-site and by hand, with rough-chromed transfer cylinders to make it capable of four-color printing for cardboard.

The result of this modification impressed both sides and contributed to the ongoing development of a new generation of four-color GTO machines at HEIDELBERG. A test machine from this series was also set up at plm."

A pioneer concept customer from the start

In 1992, HEIDELBERG launched its concept customer program. The partners selected as concept customers were given the opportunity to test new developments in practice before they were officially released to the market. Based on customer feedback, HEIDELBERG engineers made fine adjustments or potential improvements before the machines went into mass production.

'We were involved in the concept customer program from the very beginning,' says Günther Berninghaus. 'Looking back, I think this type of pragmatic, collaborative partnership was a real win for both sides.'"

Testing innovation behind closed doors

He fondly remembers the year 1999 and the alpha test of the Speedmaster SM 52 V+L, which featured the world’s first coating unit in this machine class. "The coating unit was so innovative that it had to be kept hidden from view. That’s why we enclosed the machine in our workshop with a wooden barn, ensuring that no unauthorized person could see the coating unit."

One of the many practical outcomes of this testing was the valuable input plm provided to enable the new machine to handle cardboard printing over 250 g/m². This not only benefited plm, as the company specialized in folding carton printing for the pharmaceutical and cosmetics industries, but also allowed HEIDELBERG to expand the potential customer base to include commercial printers.

A trusting partnership with a future

The close collaboration between plm and HEIDELBERG continues to this day. Currently, the focus is mostly on software-related topics, with the partners setting up joint pilot projects. "These are primarily aimed at optimizing processes," reports Daniel Berninghaus, looking ahead: "What will be exciting for the future of our company is how we decide on our next machine investment: Will we stick with the half-format, or will we switch to the 106 format? This will largely depend on the further development of the half-format."

Günther Berninghaus concludes: "Over the past four decades, many true friendships have developed, some of which will last into retirement. It's not just the machines, but also the culture that makes HEIDELBERG something special."

Futher customer testimonials

Mumbai, India

Temple Packaging Pvt. Ltd.

“The precision, reliability and durability of the HEIDELBERG machines, including our Speedmaster XL 106, are key to meeting the high standards of the pharmaceutical packaging industry. The exceptional service and support make this partnership invaluable.”

Deer Park, NY, USA

All Color Printers

“HEIDELBERG has been part of our family since 1998, supporting our growth. Our Speedmaster presses, especially the new Speedmaster XL 106, continue to exceed our expectations. They provide the flexibility and quality we need to quickly meet the diverse needs of our customers.”

Lublin, Poland

Intrograf

“We work with HEIDELBERG not only in the printing sector, but also in technological development. We have nine machines, but for me they are more than that – they represent advanced technology. For me, what counts most is how a company supports its customers after the purchase. HEIDELBERG is outstanding in this respect.”

Allschwil, Switzerland

Rondo AG/Körber Pharma GmbH

"For around ten years now, we’ve mainly been printing on Peak Performance Class presses from HEIDELBERG. They’re the best at meeting our exceedingly high expectations in terms of quality and productivity, which makes them a vital competitive factor for us.”

Bangpakong, Thailand

Thung Hua Sinn Group

“Our success is based on innovation, automation and sustainability. Our partnership with HEIDELBERG is more than just a supplier relationship – it is a collaboration that drives our success.”

Milan region, Italy

Gpack

“We focus 80 percent of our efforts on luxury packaging, but we also offer standard packaging for food and beverages. For us, HEIDELBERG stands for reliability and quality, in keeping with the German tradition of engineering and mechanical engineering.”

Valencia, Spain

3Graphic

"The trusted relationship with HEIDELBERG helps us make the right decision when considering a new investment. For us, each piece of equipment must fit perfectly into the balance of our ecosystem. The business advice provided by our HEIDELBERG partners, their professional technical service and their training programs have been instrumental each time we have started the process of considering a new investment.”

Couches, France

B.Pack/Wauters Group

“We are very satisfied with HEIDELBERG as a partner for the packaging industry. We see HEIDELBERG as a competent partner who has listened to us and configured and delivered exactly the machines we need for luxury packaging.”

Tokyo, Japan

Smart Graphics Co, Ltd.

“With HEIDELBERG, we have made great strides in automating our production to become a smart printing company.”

Bradford, United Kingdom

Bahson Colour

“In 1995, our only HEIDELBERG machine was a five-color machine in B1 format. Over the years, our profile has shifted towards higher-quality and shorter-term projects. Today, 99 percent of our systems, from prepress to finishing, are from HEIDELBERG – a testament to the trust we have in the brand.”

Saint-Just-la-Pendue, France

Imprimerie Chirat

Founded in 1911, Chirat can draw on over a hundred years of family know-how and is one of the most dynamic printing companies in France. In 1996, Chirat was the first French printing company to install an eight-color offset press from HEIDELBERG. In 2019, it received the state EPV label for industrial excellence.

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