Heidelberg breaking new ground in customer support: Heidelberg Assistant goes into series production

12/12/2017

  • Digital customer journey along the equipment lifecycle
  • Complete overview of the service and maintenance status of the print shop, including data-based failure prediction
  • Access to Big Data performance analytics helps to boost productivity
  • Smart eCommerce offering all the way up to new business models
  • Customers involved in development
  • Digital transformation of the company continues to gather pace

Heidelberger Druckmaschinen AG (Heidelberg) is reaching a milestone in its “Heidelberg goes Digital” strategy with the market launch of the Heidelberg Assistant presented at drupa 2016, and breaking new ground in customer support in the process. With the start of the rollout in the pilot markets of Germany, Switzerland, USA and Canada, the company is placing the customer-supplier relationship on a new footing.

Digital customer journey along the equipment lifecycle

Digitization of the service chain: personal access with real-time access to knowledge base and service

Smart eCommerce offering all the way up to new business models

Customers from six countries involved in development

Digitization as the basis for new digital business models

Images and Video


Matthias Hartung, Media Relations

Matthias Hartung
Public Relations Officer, media relations Tel.: +49 (0)6222 82 67174
Fax.: +49 (0)6222 82 9967174

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