02/11/2026
The latest “Deutschland Test” for FOCUS MONEY magazine (leading German finance publication) once again provides impressive proof of something that customers of Heidelberger Druckmaschinen AG (HEIDELBERG) have appreciated for years. HEIDELBERG is one of the top 10 companies in Germany when it comes to customer satisfaction, making it one of the best suppliers in the entire mechanical and plant engineering industry. HEIDELBERG stood out among the nearly 17,000 companies that were evaluated thanks to outstanding ratings for quality, service, consulting expertise, and customer trust. Especially in the printing sector, the message is clear – HEIDELBERG is the undisputed industry leader.
“As a systems integrator, we are right by the customer’s side. The fact that HEIDELBERG has once again been recognized as one of the most customer-oriented companies is evidence of that,” says Jürgen Otto, CEO of HEIDELBERG. “Besides being a technology leader for our customers, we also aim to set new service standards. It’s all about maximum customer benefits. That’s why we’re continuously investing in our global network, in data-based solutions, and in the expertise of our staff,” he adds.
“Service quality is now more vital than ever when it comes to long-term customer successes. We see this accolade as a boost for our performance promise of always offering our customers first-rate quality, maximum availability, and genuine added value,” emphasizes Dr. David Schmedding, Chief Technology & Sales Officer at HEIDELBERG.
As a systems integrator, HEIDELBERG offers a complete end-to-end portfolio – from printing technologies, postpress operations, and workflow software to consumables, service, and training. The award-winning service provided by HEIDELBERG is the result of a comprehensive approach that combines digital intelligence, decades of experience, and the industry’s most extensive service network worldwide, with more than 2,300 staff. The company harnesses this expertise to build on its position as an end-to-end systems integrator for the entire value chain of customers. The accolade it has received underlines that this approach is also reflected in the level of customer satisfaction:
Success-oriented, partnership-based contract models such as Subscription Smart and Subscription Plus are a further advantage that HEIDELBERG offers its customers. The aim of services in this context is to boost customers’ productivity and performance. Services are paid for on this basis and thus make a direct contribution to customers’ value creation. Analyses show that HEIDELBERG presses integrated into a subscription agreement achieve outputs some 40 percent higher, cut makeready times by just under 20 percent, and reduce paper waste by over 10 percent.
Over 11,000 presses and systems connected to the HEIDELBERG Cloud supply a continuous flow of operational data that provides a clear view of what is happening behind the scenes.
The HEIDELBERG Cloud collects some 220,000 service tickets every year – automatically linked to diagnostic information, log files, and problem descriptions. This data knowledge makes it possible to assign cases to exactly the right service experts. Remote capabilities are a key factor in this context. Many faults can be resolved remotely, including almost all software faults. If an on-site intervention is ultimately required, service staff are given detailed analyses before they set off for the customer’s site and take the service parts that are needed with them.
Expertise based on a combination of data analysis, machine behavior, in-depth application know-how, and human experience is both a unique selling point and the key strength of the service provided by HEIDELBERG. It makes for quicker, more targeted, and more sustainable problem-solving. What’s more, HEIDELBERG is systematically adding AI-based assistance systems to its portfolio.
The exceptional service expertise of HEIDELBERG is now having an impact beyond the graphics arts industry. Thanks to its wide-ranging technological capabilities – from automation and sensor technology through to data analysis – HEIDELBERG is increasingly tapping into new industries such as charging infrastructure, security/defense and energy technology, and high-precision plant and component engineering. Customers from all kinds of sectors are benefiting from the reliability, precision, and high level of performance for which HEIDELBERG has once again been recognized.
Heidelberger Druckmaschinen AG (HEIDELBERG) is a leading technology company that has been standing for innovation, quality, and reliability in mechanical engineering worldwide for more than 175 years. With a clear focus on growth and as a total solution provider, HEIDELBERG is driving further development in the core areas of packaging and digital printing, software solutions, and lifecycle business with service and consumables so that customers can achieve maximum productivity and efficiency. The company is also focusing on expanding into new business areas such as high-precision plant engineering with integrated control systems, automation technology, robotics, and the growing green technologies sector. With its strong international presence in approximately 170 countries, the creative power and expertise of its roughly 9,500 employees, its own production facilities in Europe, China, and the USA, and one of the largest global sales and service networks, the company is ideally positioned for future growth.
Image 1: FOCUS MONEY’s “Deutschland Test” ranks HEIDELBERG among the top service companies in the mechanical and plant engineering industry.
Image 2: HEIDELBERG Services boost performance in print shops.
Image material, and further information about the company are available in the Investor Relations and Press Lounge of Heidelberger Druckmaschinen AG at www.heidelberg.com.
This release contains forward-looking statements based on assumptions and estimates by the management of Heidelberger Druckmaschinen Aktiengesellschaft. Even though the management is of the opinion that these assumptions and estimates are accurate, the actual future development and results may deviate substantially from these forward-looking statements due to various factors, such as changes in the overall economic situation, in exchange and interest rates, and within the print media industry. Heidelberger Druckmaschinen Aktiengesellschaft provides no guarantee and assumes no liability for future developments and results deviating from the assumptions and estimates made in this press release.
Matthias Hartung
Press Officer – Corporate, Print Systems, and Technology
Tel.: +49 (0)6222 82 67174
Email: matthias.hartung@heidelberg.com
02/11/2026
The latest “Deutschland Test” for FOCUS MONEY magazine (leading German finance publication) once again provides impressive proof of something that customers of Heidelberger Druckmaschinen AG (HEIDELBERG) have appreciated for years. HEIDELBERG is one of the top 10 companies in Germany when it comes to customer satisfaction, making it one of the best suppliers in the entire mechanical and plant engineering industry. HEIDELBERG stood out among the nearly 17,000 companies that were evaluated thanks to outstanding ratings for quality, service, consulting expertise, and customer trust. Especially in the printing sector, the message is clear – HEIDELBERG is the undisputed industry leader.
“As a systems integrator, we are right by the customer’s side. The fact that HEIDELBERG has once again been recognized as one of the most customer-oriented companies is evidence of that,” says Jürgen Otto, CEO of HEIDELBERG. “Besides being a technology leader for our customers, we also aim to set new service standards. It’s all about maximum customer benefits. That’s why we’re continuously investing in our global network, in data-based solutions, and in the expertise of our staff,” he adds.
“Service quality is now more vital than ever when it comes to long-term customer successes. We see this accolade as a boost for our performance promise of always offering our customers first-rate quality, maximum availability, and genuine added value,” emphasizes Dr. David Schmedding, Chief Technology & Sales Officer at HEIDELBERG.
As a systems integrator, HEIDELBERG offers a complete end-to-end portfolio – from printing technologies, postpress operations, and workflow software to consumables, service, and training. The award-winning service provided by HEIDELBERG is the result of a comprehensive approach that combines digital intelligence, decades of experience, and the industry’s most extensive service network worldwide, with more than 2,300 staff. The company harnesses this expertise to build on its position as an end-to-end systems integrator for the entire value chain of customers. The accolade it has received underlines that this approach is also reflected in the level of customer satisfaction:
Success-oriented, partnership-based contract models such as Subscription Smart and Subscription Plus are a further advantage that HEIDELBERG offers its customers. The aim of services in this context is to boost customers’ productivity and performance. Services are paid for on this basis and thus make a direct contribution to customers’ value creation. Analyses show that HEIDELBERG presses integrated into a subscription agreement achieve outputs some 40 percent higher, cut makeready times by just under 20 percent, and reduce paper waste by over 10 percent.
Over 11,000 presses and systems connected to the HEIDELBERG Cloud supply a continuous flow of operational data that provides a clear view of what is happening behind the scenes.
The HEIDELBERG Cloud collects some 220,000 service tickets every year – automatically linked to diagnostic information, log files, and problem descriptions. This data knowledge makes it possible to assign cases to exactly the right service experts. Remote capabilities are a key factor in this context. Many faults can be resolved remotely, including almost all software faults. If an on-site intervention is ultimately required, service staff are given detailed analyses before they set off for the customer’s site and take the service parts that are needed with them.
Expertise based on a combination of data analysis, machine behavior, in-depth application know-how, and human experience is both a unique selling point and the key strength of the service provided by HEIDELBERG. It makes for quicker, more targeted, and more sustainable problem-solving. What’s more, HEIDELBERG is systematically adding AI-based assistance systems to its portfolio.
The exceptional service expertise of HEIDELBERG is now having an impact beyond the graphics arts industry. Thanks to its wide-ranging technological capabilities – from automation and sensor technology through to data analysis – HEIDELBERG is increasingly tapping into new industries such as charging infrastructure, security/defense and energy technology, and high-precision plant and component engineering. Customers from all kinds of sectors are benefiting from the reliability, precision, and high level of performance for which HEIDELBERG has once again been recognized.
Heidelberger Druckmaschinen AG (HEIDELBERG) is a leading technology company that has been standing for innovation, quality, and reliability in mechanical engineering worldwide for more than 175 years. With a clear focus on growth and as a total solution provider, HEIDELBERG is driving further development in the core areas of packaging and digital printing, software solutions, and lifecycle business with service and consumables so that customers can achieve maximum productivity and efficiency. The company is also focusing on expanding into new business areas such as high-precision plant engineering with integrated control systems, automation technology, robotics, and the growing green technologies sector. With its strong international presence in approximately 170 countries, the creative power and expertise of its roughly 9,500 employees, its own production facilities in Europe, China, and the USA, and one of the largest global sales and service networks, the company is ideally positioned for future growth.
Image 1: FOCUS MONEY’s “Deutschland Test” ranks HEIDELBERG among the top service companies in the mechanical and plant engineering industry.
Image 2: HEIDELBERG Services boost performance in print shops.
Image material, and further information about the company are available in the Investor Relations and Press Lounge of Heidelberger Druckmaschinen AG at www.heidelberg.com.
This release contains forward-looking statements based on assumptions and estimates by the management of Heidelberger Druckmaschinen Aktiengesellschaft. Even though the management is of the opinion that these assumptions and estimates are accurate, the actual future development and results may deviate substantially from these forward-looking statements due to various factors, such as changes in the overall economic situation, in exchange and interest rates, and within the print media industry. Heidelberger Druckmaschinen Aktiengesellschaft provides no guarantee and assumes no liability for future developments and results deviating from the assumptions and estimates made in this press release.
Press Officer – Corporate, Print Systems, and Technology
Tel.: +49 (0)6222 82 67174
