HEIDELBERG Original Parts are precision‑engineered components designed specifically for HEIDELBERG printing machines. With over 130,000 original part types permanently in stock, we ensure maximum availability and fast response times for your production environment.
95% of all service part requests are shipped immediately, including parts for machine models that are no longer in serial production. This guarantees operational continuity and minimizes downtime – even for legacy equipment.
Our global logistics network delivers reliably to more than 170 countries across five continents, ensuring on‑time supply wherever your production site is located.
All HEIDELBERG Original Parts are continuously tested, improved, and validated to meet the latest technical standards.
This results in:
3-year warranty for your production reliability
For added peace of mind, every Original Part comes with a 3‑year warranty when installed by certified HEIDELBERG service technicians – a clear commitment to quality, safety, and long‑term reliability*.
HEIDELBERG Original Parts give you direct access to state‑of‑the‑art quality components, engineered to keep your machines running at their best – today and in the future.
* Effective June 1, 2026, the warranty period for HEIDELBERG THE ORIGINAL spare parts will be extended to three (3) years, provided that the replacement is carried out by HEIDELBERG service technicians. The warranty period begins on the date of replacement. This applies to HEIDELBERG THE ORIGINAL spare parts in the areas of CTP, narrow web, sheetfed offset, and postpress. Excluded are spare parts covered under existing Component Coverage Agreements, as well as wear parts and consumables. Different terms may apply in certain markets. For availability and further details, please contact your local HEIDELBERG representative. Additionally, the applicable HEIDELBERG terms and conditions shall apply.
Our Central Call Desk is available around the clock, providing immediate access to HEIDELBERG service expertise. Using Remote Service, we first analyze your press to identify the issue quickly and efficiently. Your operational and technical questions are handled personally by an expert team member or your regional technical consultant.
Fast and skilled on site: If remote resolution is not possible, our certified engineers and fitters take targeted action directly at your premises. We don’t just replace parts – we analyze root causes and apply sustainable solutions to ensure long‑term performance, reliability, and maximum productivity of your installation.
