Managing the daily challenges of print production, ensuring proper care for your equipment, securing availability, and increasing output - we are your trusted service partner. We offer 24/7 global support, including repair and maintenance, along with original service parts and consumables. When you need immediate assistance, our state-of-the-art Remote Services provide direct access to our experts. Our performance services, such as training, consulting, and upgrades, help increase your productivity and competitiveness.
For 175 years, our Service department has been dedicated to minimizing downtime and maximizing the efficiency of your HEIDELBERG machines.
order items have been processed over the last 25 years.
have been shipped to customers all over the world.
was the weight of all shipments.
our customers have been supported by our Service.
connected and Remote Service platform, including big data analytics.
service employees worldwide.
response time to eCalls.
That's how far our service reaches.
Remote Service support.
service calls per year are handled by eCall.
At HEIDELBERG, our commitment to our customers has remained steadfast for decades, as evidenced by our long history of service excellence. From our 1990 service video to the archive photos showcasing the dedication and expertise of our team, we are proud of the strong relationships we have built and the trust we have earned over the years. Our continued focus is on delivering outstanding service and innovative solutions that meet the evolving needs of our customers.