When it comes to HEIDELBERG machines,

we have the best Service.

Managing the daily challenges of print production, ensuring proper care for your equipment, securing availability, and increasing output - we are your trusted service partner. We offer 24/7 global support, including repair and maintenance, along with original service parts and consumables. When you need immediate assistance, our state-of-the-art Remote Services provide direct access to our experts. Our performance services, such as training, consulting, and upgrades, help increase your productivity and competitiveness.

For 175 years, our Service department has been dedicated to minimizing downtime and maximizing the efficiency of your HEIDELBERG machines.

HEIDELBERG Service

in numbers:

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    More than 17 million

    order items have been processed over the last 25 years.

  • Around 5.5 million packages

    have been shipped to customers all over the world.

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    More than 140,000 tons

    was the weight of all shipments.

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    For 175 years

    our customers have been supported by our Service.

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    8,000 printing presses

    connected and Remote Service platform, including big data analytics.

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    More than 2,300

    service employees worldwide.

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    Less than 1 hour

    response time to eCalls.

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    Over 250 locations in 170 countries

    That's how far our service reaches.

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    24/7

    Remote Service support.

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    More than 200,000

    service calls per year are handled by eCall.

Trust our experts—backed by years of experience.

A little history of our service.

At HEIDELBERG, our commitment to our customers has remained steadfast for decades, as evidenced by our long history of service excellence. From our 1990 service video to the archive photos showcasing the dedication and expertise of our team, we are proud of the strong relationships we have built and the trust we have earned over the years. Our continued focus is on delivering outstanding service and innovative solutions that meet the evolving needs of our customers.

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Service request – Because we've got your back.

Service you can rely on.

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How can we help you?

Contact us.

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