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Heidelberg Contracts

Boost your productivity and quality with HEIDELBERG Contracts tailored to your precise needs – and a strong partner you can rely on.

Available Offerings.

Service contracts shouldn’t be “one size fits all.” With HEIDELBERG’s wide ranging options, you can choose the plan that best fits your budget. No matter the size of your business, you can count on our team of experts to keep your production running efficiently.

Remote Support

Prevent costly production interruptions by addressing issues early. HEIDELBERG’s Remote Service offers the quickest and most direct access to our team of experts, helping you diagnose and resolve problems before they escalate.

Systemservice 12/24/36*

Protect your investment and maximize the availability of your machines. HEIDELBERG offers a comprehensive service portfolio that goes far beyond the standard for the print media industry: Repair Service, Parts, and Remote Support— all included with your new HEIDELBERG machine.

Full Service*

Optimize equipment performance to unlock the full potential of your business. Our Full-Service contract includes Maintenance Inspection, Remote Service, Parts Coverage and Repair Service modules to help you reduce operating costs and increase productivity.

Flexible Service*

Develop a custom service program that aligns with your business objectives and budget. HEIDELBERG’s Flexible Service is customized to fit your operation, ensuring you receive the services that best support your business without paying for the ones that don’t.

Maintenance*

Boost productivity by optimizing machine settings and regularly replacing worn parts. HEIDELBERG’s expert maintenance, paired with our standardized checklists, ensures your machine always operates at its best.

Maintenance Manager (Part of Customer Portal)

Maintenance Manager is a comprehensive, digital solution designed to help print shop operators manage and optimize the maintenance of their print equipment. It provides a centralized platform for tracking maintenance schedules, service history, and notifications about upcoming maintenance tasks.

*Maintenance Manager is included with these contract types.

HEIDELBERG USA Service

Call (800) 437-7388

Whether you need urgent support, spare parts or technical advice, please do not hesitate to contact us.