1. How will HEIDELBERG ensure continuity of service for existing manroland sheetfed customers?
For HEIDELBERG, ensuring continuity for all manroland sheetfed customers is the top priority. Service operations and spare-parts supply will continue seamlessly through the existing manroland market organizations.
HEIDELBERG is integrating the existing manroland sales, service, and support structures, ensuring that customers continue to benefit from reliable support within a strong global organization.
2. What happens to my existing service contracts, warranties, and open support cases?
Existing service contracts, warranties, and ongoing support cases will continue to be handled within the integrated service organization of HEIDELBERG.
Customers will continue to be supported by the experienced manroland service teams, ensuring continuity in the servicing of their equipment and operations.
3. When does the integration take effect, and what changes for me?
HEIDELBERG is taking over manroland service and spare-parts supply worldwide effective immediately, with integration being implemented step by step.
For customers, the focus is on a seamless transition: service availability, support structures, and spare-parts supply remain in place, enabling continued operation of installed machines without disruption.
4. Will spare parts for manroland sheetfed machines remain available in the long term?
Yes. HEIDELBERG has acquired the service and spare-parts business, including the relevant intellectual property, to ensure continued support.
This creates a strong foundation for reliable long-term spare-parts availability, supported by the HEIDELBERG global logistics and service network.
5. Who are my points of contact for service, sales, and technical questions regarding my manroland sheetfed machines?
Customers can continue to rely on their familiar local manroland contacts.
This ensures combining continuity in relationships with the strength of a global network.
6. What additional benefits do manroland sheetfed customers gain through HEIDELBERG?
Customers benefit from access to a comprehensive global service and lifecycle portfolio, supported by the scale, expertise, and infrastructure of HEIDELBERG.
This includes standardized service processes, consistent global support in more than 170 countries, and access to a broader portfolio of technologies, lifecycle services, and consumables.
Customers also have the option to transition to the latest HEIDELBERG Speedmaster systems within a clearly defined upgrade framework.
7. What is the future of manroland sheetfed machine platforms, including large-format systems?
HEIDELBERG has secured the intellectual property for the Roland 900 / Cartonmaster large-format systems. Options for future production and further development are currently being evaluated.
At the same time, service, maintenance, and spare-parts support for all installed manroland sheetfed machines will continue worldwide.
Your familiar sales, service, and parts contacts and processes remain unchanged, ensuring seamless support without disruption
Your trusted manroland service experts and technicians are now backed by the HEIDELBERG service network, which is the largest in the industry with a presence in 170 countries and support available whenever you need it
We are committed to ensuring reliable spare-parts availability by applying our logistics expertise and supporting the established manroland logistics network—so you receive the right part at the right time
Together, manroland sheetfed and HEIDELBERG bring over 330 years of engineering excellence for print and packaging solutions
Note: The key visual was generated using AI, based on real images.