Remote diagnosis
& expert support.

We help you resolve issues as quickly as possible.

Heidelberg maintains a special knowledge database where we capture all possible problems, and our international experts update them continuously based on experience in the field. So our knowledge is always up to date, and we can answer all your questions competently and get to the bottom of problems quickly and efficiently.

In addition to telephone support, we provide a range of internet-based services that give you instant access to our expert knowledge. The basic principle of our Remote Services is a simple one: the control software on your Heidelberg press enables us to carry out a whole raft of service functions easily over the internet. Heidelberg SystemService engineers can access your system on request, for example to provide live support, analyze log files, run diagnostics or even carry out direct fault resolution online.

We offer:

• Remote troubleshooting of problems on your machines
• Remote advice on applications and machine operation
• Send-in of machine information to prepare a later service call or visit