We developed the emergency notification service Heidelberg eCall in response to our customers' growing demand for faster access to expert support. In case of a malfunction, the machine automatically generates an eCall. This is sent simultaneously to the user and the Heidelberg service organization. With a simple click, the user can then immediately send a request for support.
It previously took around 30 minutes from an error message being received to action being taken. eCall cuts this to less than a minute.
What's more, in up to 70 percent of cases - such as setting, application, or process errors - the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone.
Whether you need urgent support, spare parts or technical advice, please do not hesitate to contact us.
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