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Based at Heidelberg UK, Stockley Park and reporting directly to the Customer Service Manager, the Customer Contract Business Executive is responsible for developing current customer agreement offerings and relevant reporting, alongside providing contract administration and information across Heidelberg Northern Europe (UK, Republic of Ireland, Sweden, Denmark & South Africa).
The main aim of the position is to advance and grow the existing contract portfolio and to create dynamic reporting to both customers and the internal service management chain. This position is also responsible for creating contract paperwork, then implementing and administering the contracts onto BOSS SAP, in a cost effective and strategic manner.
The Customer Contract Business Executive must have experience of working within a service environment. The ability to use own initiative and good customer liaison skills are a necessity, as are good communication skills. The role requires the highest level of communication, the ability to work to set timescales, diligence and attention to detail. A pleasant personality, customer liaison skills, and the capability to multitask are also desirable attributes. A good level of IT skills, specifically with Microsoft Word®, Excel®, and previous exposure to SAP would be an advantage, as would the ability to learn and absorb use of bespoke software.
Based from home and working throughout ROI and NI, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and /or indirectly the National Service Manager, the Press Mechanical Engineer (Mechatronic) is responsible for providing on site and remote support for the range of Heidelberg products on which they have been trained. They will exercise flexibility with working hours and overnight stays as required.
The Press Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills. Experience of working on commercial equipment within a production environment alone and as part of a team is required. Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.
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