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Customer Contracts Administration Executive

Position Description

Based at Heidelberg UK, Stockley Park and reporting directly to the Customer Service Manager, the Customer Contract Business Executive is responsible for developing current customer agreement offerings and relevant reporting, alongside providing contract administration and information across Heidelberg Northern Europe (UK, Republic of Ireland, Sweden, Denmark & South Africa).

The main aim of the position is to advance and grow the existing contract portfolio and to create dynamic reporting to both customers and the internal service management chain. This position is also responsible for creating contract paperwork, then implementing and administering the contracts onto BOSS SAP, in a cost effective and strategic manner.


The Customer Contract Business Executive must have experience of working within a service environment. The ability to use own initiative and good customer liaison skills are a necessity, as are good communication skills. The role requires the highest level of communication, the ability to work to set timescales, diligence and attention to detail. A pleasant personality, customer liaison skills, and the capability to multitask are also desirable attributes. A good level of IT skills, specifically with Microsoft Word®, Excel®, and previous exposure to SAP would be an advantage, as would the ability to learn and absorb use of bespoke software.


  • Develop & grow current contract portfolio
  • Develop & grow current contract reports
  • Create Contracts & associated paperwork
  • Generate Contract quotations for customers and equipment sales
  • Running Contract reports
  • Sorting out invoice queries
  • Creating purchase orders for 3rd parties
  • Processing Licence Key Requests
  • Overseeing the day to day running of the department
  • Any other tasks as requested by management


  • Directly providing support for Divisional Management & Supervisors.
  • Providing general support to the Customer Service team, if/when required.
  • Providing cover within the department for absences.

Press Mechanical Engineer (Mechatronic)

Position Description

Based from home and working throughout ROI and NI, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and /or indirectly the National Service Manager, the Press Mechanical Engineer (Mechatronic) is responsible for providing on site and remote support for the range of Heidelberg products on which they have been trained. They will exercise flexibility with working hours and overnight stays as required.


The Press Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills. Experience of working on commercial equipment within a production environment alone and as part of a team is required. Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.


  • Responsible for installing, investigating and repairing machine faults of a Mechanical nature assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products.
  • Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you.
  • To assist customers and internal staff with the identification of spare parts.
  • Customer facing and to ensure problems or concerns are communicated back to the CSC / Supervisor / Spare Parts and Sales departments to ensure our customers have the best possible experience.
  • To assist and support colleagues when needed.
  • Provide Helpdesk / Telephone support when required.
  • Observe Health and Safety regulations, Company handbook regulation and company policy and procedures.
  • Other such responsibilities may, from time to time, be allocated by the Company.

Any questions? We look forward to hearing from you.
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