| Contacting Technical Support | Tel: +44 (0)844 892 2010 |
| Press, prepress & postpress support | Tel: +44 (0)844 892 2010 |
| Helpdesk opening hours1 | |
| Helpdesk press, prepress & postpress | Monday to Friday: 8 am to 5.15 pm |
| Regular service hours2 | |
| Service for press | Monday to Friday: 6 am to 10 pm Saturday: 6 am to 2 pm |
| Service for prepress & postpress | Monday to Friday: 8 am to 5.15 pm |
1: Helpdesk hours: hours at which first level support can be reached per telephone.
2: Regular service hours: Hours at which service engineers are available to support our customers onsite or remotely
| Contacting Service Parts | Tel: +44 (0)844 892 2010 |
| Helpdesk spare parts | Tel: +44 (0)844 892 2010 bre.serviceparts@heidelberg.com |
| Opening hours | Monday to Friday: 6 am to 12 am midnight |
| Saturday p.m. Sunday call out service (giving 24 hrs cover at the weekend) |
| Contacting Consumables | Tel: +44 (0)844 892 2010 |
| Helpdesk consumables | Tel: +44 (0)844 892 2010 bre.consumables@heidelberg.com |
| Invoice inquiries consumables | Tel: +44 (0)20 8490 6005 |
| Opening hours | Monday to Friday: 8 am to 5.15 pm |
Guy Elliott
Manager, Customer Service
Lindsay Nevin
Customer Support Centre Team Lead
Hannah Jones
Service Co-ordinator
Lee Scanlan
Service Co-ordinator
Pam Gill
Service Co-ordinator
Paul Guy
Head of System Service (North)
Kevin Ramsbotham
Head of System Service (South)
Wendy Greenwood
Service Administrator
Nasib Jass
Customer Contracts Administrator
Alison Page
Service Invoicing Specialist
Andy Taylor
Global Solutions Centre Specialist
