| Contacting Technical Support | Tel: +44 (0)844 892 2010 |
| Press, prepress & postpress support | Tel: +44 (0)844 892 2010 |
| Helpdesk opening hours1 | |
| Helpdesk press, prepress & postpress | Monday to Friday: 8 a.m. to 5.15 p.m. |
| Regular service hours2 | |
| Service for press | Monday to Friday: 6 a.m. to 10 p.m. Saturday: 6 a.m. to 2 p.m. |
| Service for prepress & postpress | Monday to Friday: 8 a.m. to 5.15 p.m. |
1: Helpdesk hours: hours at which first level support can be reached per telephone.
2: Regular service hours: Hours at which service engineers are available to support our customers onsite or remotely
| Contacting Service Parts | Tel: +44 (0)844 892 2010 |
| Helpdesk spare parts | Tel: +44 (0)844 892 2010 bre.serviceparts@heidelberg.com |
| Opening hours | Monday to Friday: 6 a.m. to 12 a.m. midnight |
| Saturday p.m. Sunday call out service (giving 24 hrs cover at the weekend) |
| Contacting Consumables | Tel: +44 (0)844 892 2010 |
| Helpdesk consumables | Tel: +44 (0)844 892 2010 bre.consumables@heidelberg.com |
| Invoice inquiries consumables | Tel: +44 (0)20 8490 6005 |
| Opening hours | Monday to Friday: 8 a.m. to 5.15 p.m. |
