| Date | Day | Office | Service and Spares (Stores Office) | Hours |
| 24-Dec-24 | Tue | Normal Working hours | Normal service and spare parts cover | 06:00 to 22:00 / 07:00 to 19:00 |
| 25-Dec-24 | Wed | Christmas Day | No service / No spare parts | No Cover |
| 26-Dec-24 | Thu | Boxing Day | No service / No spare parts | No Cover |
| 27-Dec-24 | Fri | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 28-Dec-24 | Sat | No services in operation | No service / No spare parts | No Cover |
| 29-Dec-24 | Sun | No services in operation | No service / No spare parts | No Cover |
| 30-Dec-24 | Mon | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 31-Dec-24 | Tue | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 01-Jan-25 | Wed | New Years Day | No service / No spare parts | No Cover |
| 02-Jan-25 | Thu | Normal Working hours | Normal service and spare parts cover | 06:00 to 22:00 / 07:00 to 19:00 |
| Contacting Technical Support | Tel: +44 (0)844 892 2010 |
| Press, prepress & postpress support | Tel: +44 (0)844 892 2010 |
| Helpdesk opening hours1 | |
| Helpdesk press, prepress & postpress | Monday to Friday: 8 a.m. to 5.15 p.m. |
| Regular service hours2 | |
| Service for press | Monday to Friday: 6 a.m. to 10 p.m. Saturday: 6 a.m. to 2 p.m. |
| Service for prepress & postpress | Monday to Friday: 8 a.m. to 5.15 p.m. |
1: Helpdesk hours: hours at which first level support can be reached per telephone.
2: Regular service hours: Hours at which service engineers are available to support our customers onsite or remotely
| Contacting Service Parts | Tel: +44 (0)844 892 2010 |
| Helpdesk spare parts | Tel: +44 (0)844 892 2010 bre.serviceparts@heidelberg.com |
| Opening hours | Monday to Friday: 6 a.m. to 12 a.m. midnight |
| Saturday p.m. Sunday call out service (giving 24 hrs cover at the weekend) |
| Contacting Consumables | Tel: +44 (0)844 892 2010 |
| Helpdesk consumables | Tel: +44 (0)844 892 2010 bre.consumables@heidelberg.com |
| Invoice inquiries consumables | Tel: +44 (0)20 8490 6005 |
| Opening hours | Monday to Friday: 8 a.m. to 5.15 p.m. |
| Date | Day | Office | Service and Spares (Stores Office) | Hours |
| 24-Dec-24 | Tue | Normal Working hours | Normal service and spare parts cover | 06:00 to 22:00 / 07:00 to 19:00 |
| 25-Dec-24 | Wed | Christmas Day | No service / No spare parts | No Cover |
| 26-Dec-24 | Thu | Boxing Day | No service / No spare parts | No Cover |
| 27-Dec-24 | Fri | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 28-Dec-24 | Sat | No services in operation | No service / No spare parts | No Cover |
| 29-Dec-24 | Sun | No services in operation | No service / No spare parts | No Cover |
| 30-Dec-24 | Mon | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 31-Dec-24 | Tue | Works holiday | Standby cover for service and spare parts | 08:00 to 16:30 |
| 01-Jan-25 | Wed | New Years Day | No service / No spare parts | No Cover |
| 02-Jan-25 | Thu | Normal Working hours | Normal service and spare parts cover | 06:00 to 22:00 / 07:00 to 19:00 |
