When you need on-site assistance - breakdown repairs, equipment moves, refurbishment, or training -just call upon one of our highly qualified HEIDELBERG Systemservice technicians.
In many parts of the country we can offer a three shift service and our team visit the remotest parts of the UK to keep our customers in production. Individual services are charged on an hourly basis or an agreed fixed charge.
If you identify a need for refresher training of your operators on applications or maintenance activities, we will be happy to develop bespoke programmes for you.
As you settle into the new normal, let us assure you one thing: The HEIDELBERG commitment to fast, reliable service remains the same! So no matter the issue, do reach out to us any time via our support help desk. Our team of service technicians and engineers are always on call and eager to serve you.
Do download the infographic from the link above to know more about our service team.
Wherever you are on the map, whatever the issue. Get in touch today. We would be honoured to support you!
| United Kingdom | Travel rates All hours | Labour rates Regular service hours | Out of hours Sundays & Bank Holidays |
| Prinect | £158.00 | £158.00 | £170.00 |
| CtP | £129.00 | £129.00 | £142.00 |
| Press | £129.00 | £129.00 | £142.00 |
| Postpress | £129.00 | £129.00 | £142.00 |
| Gallus | £129.00 | £129.00 | £142.00 |
| Republic of Ireland | Travel rates All hours | Labour rates Regular service hours | Out of hours Sunday & Bank Holidays |
| Prinect | €219.00 | €219.00 | €230.00 |
| CtP | €152.00 | €152.00 | €165.00 |
| Press | €152.00 | €152.00 | €165.00 |
| Postpress | €152.00 | €152.00 | €165.00 |
| Gallus | €152.00 | €152.00 | €165.00 |
| Customer Support Centre Hours |
| Monday to Friday: 6.00 am to 7.00 pm |
| Saturdays: 6.00 am to 2.00 pm |
| Field Service Regular Hours | |
| Prepress service support | Monday to Friday: 8.00 am to 5.15 pm |
| Press service support | Monday to Friday: 6.00 am to 10.00 pm Saturdays: 6.00 am to 2.00 pm |
| Postpress service support | Monday to Friday: 8.00 am to 5.15 pm |
| Regular rates | Apply during regular service hours |
| Out of hours or Sunday rates | Apply outside of regular press service support hours |
Monday through Friday - 6.00 am to 7.00 pm
Tel: +44 (0)844 892 2010
