Thomas Mires, Field Service Electrical engineer at Heidelberg UK
Our highly skilled team of engineers works hard on the frontline to ensure you are fully supported during these challenging times. In this Employee Spotlight we meet Thomas Mires, one of our Field Service Electrical engineers.
What is your role at Heidelberg?
I am a Field Service Electrical engineer.
In my role I support customers with Sheetfed Printing Presses such as the Speedmaster XL106 and XL75 along with their peripheral and colour measuring systems. Additionally, I have recently started to work on the Suprasetter CtP machines as well.
I am also responsible for internal training and support for “mService” and “SAP Concur”.
What have you gained from working at Heidelberg?
I started my apprenticeship at Heidelberg straight after leaving school so I have gained the vast majority of my skills through my experience working here.
I’ve realised how much I enjoy travelling, working and meeting people in different places every day, normally at short notice with limited information! I think that through this, I have gained the confidence and ability to logically analyse and solve technical problems calmly whilst working under pressure – both at work fixing industrial printing machines and at home repairing my own appliances.
I get a great deal of job satisfaction from fixing things and resolving customers' issues.
What has been your favourite project at Heidelberg?
I’ve always enjoyed and taken a lot of pride in the various new press installations I’ve been involved in. As the machines evolve and progress over time, you are presented with new technology, new challenges and new learning opportunities. This is a really important aspect of working for Heidelberg, to me. When a customer is having a new press installed, it is always met with a sense of anticipation and excitement, despite it only being an industrial production machine. That's because our customers have a real passion for print and it’s great to feed off that energy and ensure we do everything to match that enthusiasm and deliver exceptional service. Switching on a new press and seeing one of our demonstrators run it up to top speed for the first time is always a memorable moment.
I think my favourite project that I was part of, though, was retrofitting a UV system to a Speedmaster SM102 at Henry Ling.
I had recently been to Germany for the training but the technology was still fairly new to me, so figuring out how to fit and adapt all of its components to an older press and get the system up and running was really interesting.
Could you tell us how you have been supporting our customers amidst the COVID-19 pandemic?
I have been continuing to support customers much the same way as I was pre-COVID, trying to continue on as normal as possible (but at a 2-metre distance!)
All of our customers are important, and by giving them a consistent and caring commitment, I hope they are reassured that they can rely on me and us at Heidelberg to support them wherever possible.
Tell us something about yourself that would surprise us.
I seriously can’t remember the last time I was bored.
If you could do another job for just one day, what would it be?
Demolition Man – blow up a block of flats or fell a chimney or something!
What kinds of hobbies and interests do you have outside of work
Having a wife and 2 young children is naturally the main interest in my life. Much like at work, no two days are the same! My eldest (Ruby, 10) is a keen gymnast, and although you won’t see me in the splits any time soon, I have developed an interest in the sport because of her. I have yet to find out what extracurricular my youngest (Alexandra, 5) is into. I just hope it’s not as expensive!
Beyond that, I have a massive passion for music. I spend plenty of my free time playing guitar, mostly rock/metal/pop. I’m also trying to teach myself music writing and production. I’m looking forward to being able to go to live shows and festivals again, once we are though this storm.
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