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Heidelberg wins top accolade in Innovation Excellence Awards


Heidelberg is the winner of the Innovation Excellence Awards, organised by Stationers’ Company and sponsored by suppliers’ organisation Picon and intellectual property specialist Mathys & Squire.

The product to secure this accolade is Heidelberg Assistant, an online portal which customers can access from any device (PC, laptop, tablet) with an internet browser (URL), that gives them access to relevant data in their plant or plants. This digitized solution offers comprehensive management and production data such as service status and open issues, performance data, contracts and invoices. It can even benchmark the performance of various presses over different locations. The type of transparent data that it can generate includes:

  • Service status in real time, tracking progress of service issues and interactive communications with Heidelberg’s service back office.
  • Predictive Monitoring of all presses (on one site or multisite) down to the fine detail as well as an overview
  • Proactive prediction of potential maintenance or service actions
  • In case of breakdown users can create a service ticket with Heidelberg over the application, knowing it will go to the right person and photos and videos can be added to ensure a fast fix
  • Access to a comprehensive overview of key performance indicators for the press in various charts which also permit definition of base line and target line data
  • Users can order consumables and spares through the eShop application and get access to the right products for specific equipment
  • An overview of all administrative topics like contracts and invoices
  • Find quick help and tips and tricks in a comprehensive knowledge base

Accepting the award yesterday at Stationers’ Hall was sales director Jim Todd and service director Ian Wilcock. The winner was announced and interviewed by Peter Day, the voice of Radio 4s In Business, and presented by Stationers’ Company Master David Allan.

Ian Wilcock says: “The Heidelberg Assistant digitization solution is a key technology in the digital transformation process. Heidelberg launched its Push to Stop technology, which means autonomous printing so that the press will automatically run jobs without interruption or manual intervention (although the operator can override if he chooses) until the operator stops the press. Now it offers the Heidelberg Assistant which enables management to monitor, measure and make decisions in the plant or even remotely.”

This device was initially rolled out in Germany, Switzerland, the US and Canada and is now in nine markets worldwide there are 1,300 users in over 750 print shops in these territories with more being added all the time. Heidelberg Assistant will be available in the UK from this summer.

For further information please contact:

Diana Thompson, Plus Point PR Ltd, on 01494-817178
Paul Chamberlain, Heidelberg UK, on 07919-691073.

Contact Heidelberg Great Britain

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