Heidelberg USA - Parts

Frequently Asked Questions


How do I establish credit?

How do I get a Credit Application?

What are my payment terms?

Where can I see an explanation of Terms?

How do I avoid a COD fee?

Do you accept credit cards?


Who do I call with a question on an invoice?

Why are you charging me sales tax?

My invoice does not reference our Purchase Order?

I have an Equipment Warranty, but I was invoiced for a part?

I have a Service Contract/System 36 Contract, but I was invoiced for a part?

Shipping and Returns

What are your shipping charges?

How can I track a shipment?

How do you ship parts?

I was invoiced for Next Flight Out Courier Freight but did not get my order till the next day. Why should I pay for this service?

What is your Parts Warranty coverage?

What is and how can I get an extended warranty for my parts?

Repair/Exchange Parts – what is this?

Can I cancel or refuse an order?

I received a part that was Damaged/Defective on Installation/Wrong Part-picking error – who do I call?

How do I return a part to you?

I received a Yellow Post Card with reference to my returned part. What is this?

What is your restocking policy?

Why do I need a Hold Harmless Agreement?

Service and Technical Support

How do I request service on my machine?

Do you have Technical Help Desk – Phone Support contracts?

How do I request technical assistance over the phone?

What are your service rates?

Contact List

Who do I call to obtain a Heidelberg Contact List for my account?

What information is available on the Heidelberg Contact List?

Featured Content

  • Postpress Packaging – Folding Carton Gluing

    Postpress Packaging – Folding Carton Gluing

    The quality of finishing work has a decisive impact on the final product's quality. More

  • Think Economically, Print Ecologically

    Think Economically, Print Ecologically

    Minimize waste, energy consumption, and emissions. Take our Environmental Assessment

  • 140218_2_cae_00040_sx52_anicolor_small_co2

    CO2 neutral from the Beginning

    Ecology begins with the purchase of the machine, which is why we offer all machines CO2 neutral.

Stay in touch.

Contact Heidelberg

Ohr und Sprechblase in HDM-Farben

We look forward to hearing from you!

Contact us for more information about Heidelberg and Heidelberg products.

Contact Heidelberg USA