Welcome to the new HEIDELBERG Customer Portal. The all-in-one digital portal that provides easy access to production & workflow apps, analytics, service & maintenance, shopping, and administration tools.
In other words: everything you need to run your print shop smoothly and profitably.
Simplify your operations with a single interface to access information and get support, streamlining your print shop responsibilities.
The new HEIDELBERG Customer Portal is fully cloud-based so up-to-date data is always at your fingertips meaning simple access from any device anytime.
The easy to use, fully customizable interface makes it greatly convenient to see what is important at the moment and allows you to take action immediately.
Reduce touchpoints and achieve full transparency in your print shop.
We categorized everything for you with simplicity in our minds. Here’s a quick overview of the main types of applications inside the HEIDELBERG Customer Portal
For the first time, all relevant data is merged into one solution and is presented and can be interpreted in real time in the new Print Shop Analytics. A comprehensive analytics tool that supports your business with a holistic 360° overview.
Everything is here that helps you to prepare, produce and manage your production workflow. The Inventory Management App provides you with up-to-date information on consumables. The Prinect Direct Workflow Apps are going to revolutionize your workflow management.
Obtain a complete overview of your current service incidents and maintenance status, including predictive maintenance or use the Online Training App to get access to helpful resources in an array of topics.
Get direct access to the HEIDELBERG eShop with straightforward ordering processes and offerings that are customized to your equipment. You can also track orders and get a full overview of all invoices (not available in all countries).
Enjoy the benefits of a thorough, quick, and easy overview of all your equipment and contracts.
Print Shop Analytics is only accessible through the new HEIDELBERG Customer Portal. It is a powerful and advanced data analytics toolset that helps you to easily identify production issues and make the right decisions for your business.
Print Shop Analytics provides real-time evaluation of status and key performance indicators (Insights) including the possibility to benchmark the printing machines against others (Benchmarking) as well as integrated advice/recommendations on how to improve the performance (PAT).
To use the new HEIDELBERG Customer Portal to its full potential, users should have the latest Prinect Production Manager software version 21.10, which is also a must-have to be able to use Print Shop Analytics.
The HEIDELBERG Customer Portal will continue to grow in the number of apps. In the future users will also benefit from apps, which automate the production workflow – for digital as well as for offset printing.
Sign up to the new HEIDELBERG Customer Portal and dive deep into its broad variety of digital services and features.
Gerhard Schmolt, Pressroom Manager
Alexander Mende, Managing Director
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