Service agreements

Choose the service agreement that best suits your business. From Remote agreement, which contains all our digital services and tools, to Maintenance agreement with our new Maintenance Manager App, or our Labor agreement where you get the best support from our HEIDELBERG employees, or all the way to our Full Service agreement, which includes all the required services and tools you need to keep your operation and press running smoothly.


  • Remote: Up to 70 % of all machine problems can be fixed remotely.
  • Maintenance: Reduce unplanned downtime with regularly maintained equipment.
  • Labor: Fast troubleshooting thanks to highly qualified technicians.
  • Full Service: Absolute protection for your equipment by using HEIDELBERG parts.

Consumables agreements

Choose between different packages, including Plates, Inks & Coatings, Blankets & Rollers, as well as Pressroom Supplies.

With our Saphira portfolio, we can offer you a wide range of tried-and-tested consumables, especially developed for boosting your productivity, increasing your performance, and reducing makeready times.

Your benefits:

  • Increased machine performance, higher productivity, and short setup times
  • Excellent application know-how
  • Comprehensive range of high-quality consumables
  • Designed and tested for excellent print results at maximum speed

All consumables are also available online at eshop.heidelberg.com

Prinect agreements

Prinect makes smart production possible, and enables the “Push to Stop” concept.

Prinect Production seamlessly integrates all the steps involved in print production in consistent processes. From customer contact through to production, the finished product, and billing.

Prinect Business includes everything you need to manage your commercial processes, and reduce touchpoints. Using intelligent processes, you simultaneously lay the foundation for industrial, automated production with Prinect Production.

Whether your company is small or large, whether you are in commercial, packaging or label printing – Prinect is the right solution.

Your benefits:

  • Accelerating and improving your decision-making
  • Optimizing and digitizing internal business processes
  • Increasing operational efficiency through automation
  • Access to your production data and custom reports

Training and consulting agreements

Business Consulting is included as standard in our Subscription agreement. The service is available as an option with the Lifecycle agreements.

Performance analytics enable full machine and production status transparency, and regular online advice on the current performance situation. It is complemented by on-site evaluation of all relevant processes and applications, resulting in actions, such as operator training or a comprehensive on-site consultation to optimize and restructure your workflow with a consulting expert from HEIDELBERG.

Your benefits:

  • Analytics and expert guidance to maximize profitability
  • Full transparency of machine and production status
  • Continuous and targeted employee training
  • Performance awareness, and increased productivity
  • Reduced operating costs
  • Sustained high quality through optimum machine settings

How can we help you?

Contact us.

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