Customer Support Centre

You won't find more people dedicated to you and your Heidelberg machine.

Over 40 staff in helpdesk, technical, work control, sales support, contracts, product management and marketing work side by side in our centralised facility in Brentford for enhanced communication so you receive faster and better service.

With one Customer Support Centre and one telephone number on which to contact us, you can reach the right person within Heidelberg quickly and easily. In this way, we can ensure that you will get the best equipment, service, training and consumables to keep your business running profitably and efficiently.

Service support availability

Press: 16 hours a day

• Monday to Friday: 6am to 10pm
• Saturday: 6am to 2pm

Prepress & postpress: 8.00am to 5.15pm Monday to Friday

Tel: +44 (0)844 892 2010

Invoice inquiries: +44 (0)20 8490 3644 or +44 (0)20 8490 3671

Fax: +44 (0)20 8490 3649

Service helpdesk opening hours

Press: 6.00am Monday to 2.00pm Saturday

Prepress & postpress: 8.00am to 5.15pm Monday to Friday

Tel: +44 (0)844 892 2010

Fax: +44 (0)20 8490 3649

Spare parts availability

18 hours a day, 5 days a week

• Monday to Friday: 6am to 12 Midnight

Saturday PM/ Sunday call out service
(giving 24 hrs cover at the weekend)

Tel: +44 (0)844 892 2010

Fax: +44 (0)20 8490 3759

Email: bre.serviceparts@heidelberg.com

Consumables opening hours

8.00am to 5.15pm Monday to Friday

Tel: +44 (0)844 892 2010

Invoice inquiries: +44 (0)20 8490 6005

Fax: +44 (0)20 8490 3539

Email: bre.consumables@heidelberg.com

Sales office opening hours

8.00am to 5.15pm Monday to Friday

Tel: +44 (0)844 892 2010

Fax: +44 (0)20 8490 3639