Benefits at a glance

Many machine problems can be fixed remotely via e-call and M-call

A successful remote call can save $$$ on physical attendance, especially after hours and on weekends

Service response via our 24/7 expert team is within the hour!

All you need to do is to contact your Heidelberg sales representative, sign up for our Remote Agreement package, and enjoy the many advantages of video support, performance package, and many more great features.

What is included

Remote Service Agreement

*Offer and services may vary by country or region.
The offers are only valid with new customer contracts.

Sign up now

How video support works

  • Video support enables direct support through video-based calls with Heidelberg experts.
  • Helps you to get rid of the problem on the fly via smartphone, tablet, or AI glasses.
  • Additional functions such as remote zoom and flashlight, screen and document sharing as well as AR annotations and drawings.


  • Reduced time to get to the root of difficult problems and mechanical issues.
  • Enhanced pre-clarification of technical issues.
  • Increased first-time fix rate and reduction of on-site visits.

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