Press faults should be resolved as rapidly and professionally as possible. That is why we have the largest service network in the print media industry. This enables us to respond more effectively, quickly and efficiently – on site – as and when you need us. We have all the tools to provide you with the best possible support, wherever you are.
On standby around the clock: Our Central Call Desk is here for you 24/7. First we analyze your press using Remote Service. A member of the expert team or your regional technical consultant will answer all your operational and technical queries quickly and personally.
Fast and skilled: If it is not possible to repair the fault remotely, our skilled engineers and fitters take whatever action is needed to resolve the fault at your premises. We don't simply come and replace a part. Our objective is to permanently ensure your installation is performing at its best. Our intelligent diagnostics tools put damage right in no time, so you can get up and running again quickly. If a replacement part is needed, we use original parts only, so that your Heidelberg equipment will go on providing top performance.
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