As early as mid-February, our colleagues at Heidelberg China set up the WeChat channel "Against CoV" to provide their customers with even more online services during corona times. The Messenger service WeChat - with an average of over 960 million daily users - is of great importance for communication in China.
With its wide reach, WeChat is an excellent tool for Heidelberg China to stay in close contact and be there for customers even in difficult times. Thanks to its easy access, customer inquiries can be collected and answered quickly, and customers benefit from efficient online services - for example, by conveniently registering for the "Remote Fitness Check" of their machines.
One of the first customers to use the Remote Fitness Check offered free of charge by Heidelberg China was Zun Yi Kuai Li Color Printing Co, Ltd. (Kuai Li) in Zunyi, an important industrial center located in the south of the People's Republic of China. A Speedmaster CS 92-4 has been in operation there since 2015 and has now been thoroughly tested online. Kuai Li's Production Manager, Mr. Tu, is very happy with the course and results of the Remote Fitness Check: "Preventive measures are the key. Just like people, machines need regular inspections so that we can detect and solve hidden problems in time. Not to mention the fact that Heidelberg's Remote Service is such a convenient and efficient tool for us," says Mr. Tu.
The Remote Fitness Check first examines and analyzes the electronic components, the operating status of the machine, the status of the peripherals, the logs of previous error messages, and all maintenance logs. In the case of the Speedmaster CS 92, the entire online check ran smoothly and was completed in just over 20 minutes. "The Heidelberg engineer sent me a final report the next morning and explained it in detail over the phone, reminding us to pay special attention to the condition of some motors and circuit connections. The report also showed that we had done a good job in maintaining our press, which made me quite proud", Mr. Tu said. This positive experience is being shared by more and more customers: regular and systematic inspection of their equipment and machinery is an effective way of detecting potential faults, reducing or even preventing unnecessary downtime and its negative effects on production.
Kuai Li’s GM Mrs. Peng Qianhong and Deputy GM Mr. Peng Qianbiao
According to Ms. Peng, General Manager of Kuai Li, her Speedmaster CS 92 is the first of its kind in Zunyi and fits perfectly with the demands of the local commercial printing market even in these difficult times: "Normally, we receive many orders for various promotional materials for supermarkets at this time of year. This year, more than 90% of our orders were for leaflets and posters for the fight against COVID 19". Kuai Li has gradually returned to normal operations during the past months.Now all the employees are already back in action - with the confidence that after the Remote Fitness Check of their machine they are well prepared to get back to full speed.
The "Against CoV WeChat Channel" has successfully completed its task with 110 customer enquiries that were processed within three weeks. So well, in fact, that a further channel with even more useful functions for future customer enquiries is already in the works.
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