Heidelberg Assistant.

Rights and obligations of the master administrator.

The master administrator will be given authorization for the entire print shop group by Heidelberger Druckmaschinen Vertrieb Deutschland GmbH. The assignment and withdrawal of authorization for the master administrator may only be performed by Heidelberger Druckmaschinen Vertrieb Deutschland GmbH. It is not possible to use the Heidelberg Assistant without appointing a master administrator. The master administrator automatically receives the highest user rights for each application upon being set up by Heidelberger Druckmaschinen Vertrieb Deutschland GmbH. The form must be requested by a person authorized to sign for the company (CEO, authorized signatory, managing director).

The role of master administrator grants the person the following authorizations in particular for all above-mentioned companies:

  • Access to all data in the Heidelberg Assistant/eShop (e.g. invoices, service tickets, relevant documents for all business transactions)
  • Creation of service tickets that may result in costs, as well as purchasing in the eShop
  • Creation of any number of users (individuals) for the above-mentioned companies and assignment of permissions for these individuals (including all above-mentioned authorizations)
  • Creation of further administrators for the above-mentioned companies who can create other users and assign authorizations

The consent of the persons authorized to represent the above-mentioned companies to appoint the administrator and to grant the described authorizations was obtained from the customer prior to submitting this declaration.

However, the appointment of the master administrator may be revoked within 14 calendar days by writing to Heidelberger Druckmaschinen Vertrieb Deutschland GmbH.

We are aware that it is necessary to appoint a new master administrator straight away upon revocation for the uninterrupted continuation of use of the services.

If the individual holding the role of master administrator and/or the composition of the customer’s print shop changes during the use of the services provided by Heidelberger Druckmaschinen AG, Heidelberger Druckmaschinen Vertrieb Deutschland GmbH must be informed of this in writing without delay, at latest within 14 calendar days of this becoming known.

How can we help you?

We look forward to your message. In order to be able to react quickly to your request, we need some information. *These fields are required.

Obtain an offer