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The whole print shop at a glance.

With the Heidelberg Assistant, you can access important performance indicators, service contracts, and services at any time, and keep a close eye on the availability and efficiency of your machines.

At the same time, the Heidelberg Assistant is your access to different Heidelberg products and services: you communicate conveniently online and can transfer information for technical clarification quickly and easily.

Access is extremely simple – via your PC, tablet or smartphone.

Get in touch with us or your sales representative for further information, a one-on-one demonstration, and everything you are interested in about the Heidelberg Assistant.

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The Heidelberg Assistant is available free of charge to all Heidelberg customers.
The following applications are included, additional services can be added.


Extend, change, add new content: you can manage your contracts with Heidelberg quickly and easily in the Heidelberg Assistant.


Your up-to-date list of invoices including payment status – for parts, services, and consumables.

Smart eShopping

Heidelberg Assistant gives rapid access to the Heidelberg eShop with customized offerings for consumables and selected service parts that are perfect for your press.

Service Notifications

Notifications made easy with Heidelberg Assistant – manage and track your service notifications with Heidelberg and communicate with the helpdesk.

Service Planner

Be aware of what’s going on – the service planner lists all upcoming service activities, both your own and those planned by the Heidelberg Service team.

Prinect Updates

Always up to date: the overview in the Heidelberg Assistant shows all of your Prinect modules and notifies you about available updates.

Predictive Monitoring

Avoid downtimes and improve service planning – the annual overview shows you all the notifications for each month. A Predictive Monitoring Agreement helps you prevent issues with planned service measures.

Performance Services

For transparency about machine performance – in the Heidelberg Assistant, you can see overall equipment effectiveness (OEE) and net productivity data at a glance. With a Performance Agreement, you benefi t from further relevant KPIs and assistance in identifying and implementing improvements.


Know-how directly from Heidelberg: in the Heidelberg Assistant you will find expert tips, tricks, and explanatory videos on how to solve problems quickly – for various topics relating to the production process.

Further Information

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