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Remote Services

  • Wide range of remote services including: troubleshooting, application support, monitoring and remote inspection
  • 24/7 access to the worldwide expertise of Heidelberg
  • Increased machine availability and higher productivity through rapid support
  • 70 % of electronic problems on presses reported to our call center are solved remotely
  • 90 % of reported problems on Prinect/CtP Workflow Systems are solved remotely

Support over the Internet – fast, secure, efficient

Our Remote Services include a range of web-based services that enable you to get instant access to support and expert information. The underlying principle is simple: The Prinect software operating your Heidelberg machine has built-in remote functionality that permits a whole range of services to be performed on your equipment via the Internet. Once your Heidelberg machine is connected, a Heidelberg Systemservice technician will, at your request, be able to access your system to provide live assistance, analyze log files, run diagnostics or even correct a fault.

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