Milestones for integrated logistics network from Heidelberg supporting print shop performance

03/24/2015

  • Customers receive service parts and consumables within 24 hours
  • Logistics network boosts impact of preventive service portfolio
  • One millionth order leaves hub in United States

Heidelberger Druckmaschinen AG (Heidelberg) is celebrating a major milestone. Its World Logistics Center (WLC) opened at the company’s headquarters in Wiesloch-Walldorf some 15 years ago. This laid the foundation for a globally integrated logistics network that aims to supply customers with service parts and consumables in no more than 24 hours. In addition to the original center in Germany, Heidelberg therefore now operates a further three logistics centers in the strategically important markets of Japan, Hong Kong/China, and the United States. “The service promise of our integrated logistics network supports the performance of our customers across the globe, ensuring high machine uptime and reliable quality,” says Bernhard Steinel, who is in charge of the Systemservice business area at Heidelberg.

The company has also reached a further milestone. The one millionth order has just left the Heidelberg hub in Indianapolis in the United States, which opened in 2004 and supplies service parts to the whole of North and South America. Over the past 15 years, the logistics centers have processed a joint total of nearly five million orders and shipped them to customers the world over.

Logistics network and preventive service functions complement each other
Customers benefit from fast deliveries and cutting-edge technology
Matthias Hartung, Media Relations

Matthias Hartung
Public Relations Officer Tel.: +49 (0)6222 82 67174
Fax.: +49 (0)6222 82 9967174

Milestones for integrated logistics network from Heidelberg supporting print shop performance

03/24/2015

Heidelberger Druckmaschinen AG (Heidelberg) is celebrating a major milestone. Its World Logistics Center (WLC) opened at the company’s headquarters in Wiesloch-Walldorf some 15 years ago. This laid the foundation for a globally integrated logistics network that aims to supply customers with service parts and consumables in no more than 24 hours. In addition to the original center in Germany, Heidelberg therefore now operates a further three logistics centers in the strategically important markets of Japan, Hong Kong/China, and the United States. “The service promise of our integrated logistics network supports the performance of our customers across the globe, ensuring high machine uptime and reliable quality,” says Bernhard Steinel, who is in charge of the Systemservice business area at Heidelberg.

The company has also reached a further milestone. The one millionth order has just left the Heidelberg hub in Indianapolis in the United States, which opened in 2004 and supplies service parts to the whole of North and South America. Over the past 15 years, the logistics centers have processed a joint total of nearly five million orders and shipped them to customers the world over.

Logistics network and preventive service functions complement each other

The global logistics network boosts the impact of the preventive services in the Heidelberg portfolio. For example, when the preventive Remote Service functions eCall and Remote Monitoring detect that parts need to be replaced – long before a machine stoppage occurs – the worldwide logistics network ensures that the correct service part has been delivered by the time the engineer arrives. “Our Remote Service is key to ensuring machine availability for a growing number of customers, but it only really comes into its own in conjunction with our global service network, which is unique in the industry,” stresses Steinel.

Customers benefit from fast deliveries and cutting-edge technology

Over 200 qualified support staff use state-of-the-art technology to process orders, purchases, and shipments. Heidelberg currently processes up to 1,500 orders each working day at its logistics centers around the globe. Customers receive the parts they order within 24 hours in over 95 percent of cases. At the WLC in Germany alone, Heidelberg keeps around 120,000 different parts in stock.

Contacto

Matthias Hartung

Public Relations Officer

Tel.: +49 (0)6222 82 67174

Tel.: +49 (0)6222 82 9967174

Contact HEIDELBERG Canada

We look forward to your message. In order to be able to react quickly to your request, we need some information.

*These fields are required.

Obtain an offer