Managing the daily challenges of print production, ensuring proper care for your equipment, securing availability, and increasing output - we are your trusted service partner. We offer 24/7 global support, including repair and maintenance, along with original service parts and consumables. When you need immediate assistance, our state-of-the-art Remote Services provide direct access to our experts. Our performance services, such as training, consulting, and upgrades, help increase your productivity and competitiveness.
For 175 years, our Service department has been dedicated to minimizing downtime and maximizing the efficiency of your HEIDELBERG machines.
YEARS OF EXPERTISE AND CONTINUOUS TRAINING FOR BOTH OUR ENGINEERS AND OUR CUSTOMERS ENSURE TOP-NOTCH SERVICE AND SUPPORT, HELPING YOU WORK SMARTER.
GLOBALLY NETWORKED, WITH INTELLIGENT PROCESSES AND CUTTING-EDGE WAREHOUSE TECHNOLOGY, WE WORK EVERY DAY TO ENSURE THAT HEIDELBERG CUSTOMERS ARE ALWAYS OPTIMALLY SUPPLIED.
WE ENSURE OPTIMAL PERFORMANCE AND RELIABILITY AT ALL TIMES WITH PERFECT SOLUTIONS FOR EVERY SERVICE CHALLENGE AND REQUIREMENT.
order items have been processed over the last 25 years.
have been shipped to customers all over the world.
was the weight of all shipments.
our customers have been supported by our Service.
connected and Remote Service platform, including big data analytics.
service employees worldwide.
response time to eCalls.
That's how far our service reaches.
Remote Service support.
service calls per year are handled by eCall.
"The most important thing for our customers is that they receive feedback quickly
and that they are kept informed about the progress of our technicians' work."
Aleksandra Waślicka-Korszeń, Customer Service Specialist, HEIDELBERG Poland
DISCOVER ONE OF OUR SERVICE VIDEOS FROM 1990 AND EXPLORE OUR ARCHIVE PHOTOS FROM THE SERVICE DEPARTMENT, SHOWCASING DECADES OF EXPERTISE AND COMMITMENT.
"I work for HEIDELBERG for 33 years, and 27 of them in service."
Tomas Farken, Service IT-System Manager, HEIDELBERGER Druckmaschinen AG
"I have been working in HEIDELBERG for 26 years (...) I started in Ukraine, now I'm working in Poland (...) since 2015."
Oleg Ziablytsky, Service Engineer, HEIDELBERG Poland
It doesn´t matter which machine is in your print shop.
Whether it's a Tiegel or a Speedmaster XL 106, our engineers are always up to date with technology.
On standby around the clock: Our Global Expert Network is here for you 24/7.
A service expert will quickly and personally answer all your operational and technical queries.
If the issue cannot be solved remotely, our skilled engineers and technicians will take the neccessary action to resolve the problem at your site. Our goal is to ensure your equipment performs at its best.