When it comes to HEIDELBERG machines,

we have the best Service.

Managing the daily challenges of print production, ensuring proper care for your equipment, securing availability, and increasing output - we are your trusted service partner. We offer 24/7 global support, including repair and maintenance, along with original service parts and consumables. When you need immediate assistance, our state-of-the-art Remote Services provide direct access to our experts. Our performance services, such as training, consulting, and upgrades, help increase your productivity and competitiveness.

For 175 years, our Service department has been dedicated to minimizing downtime and maximizing the efficiency of your HEIDELBERG machines.

Knowledge

When it comes to Service,

it comes to Knowledge.

YEARS OF EXPERTISE AND CONTINUOUS TRAINING FOR BOTH OUR ENGINEERS AND OUR CUSTOMERS ENSURE TOP-NOTCH SERVICE AND SUPPORT, HELPING YOU WORK SMARTER.

  • Benefit from our extensive knowledge with direct access to remote support experts, online learning resources through the HEIDELBERG Academy, technical and application trainings at the Print Media Centers, or tailored training and consulting at your location.
  • HEIDELBERG service works closely together with internal departments like Research & Development and external suppliers to get in-depth knowledge about machine technology and bring valuable market feedback.
  • We offer comprehensive consulting services, from analysis and measurement to improving production quality, machine performance, and optimizing your entire print shop.

Knowledge
Network

When it comes to Service,

it needs a Network.

GLOBALLY NETWORKED, WITH INTELLIGENT PROCESSES AND CUTTING-EDGE WAREHOUSE TECHNOLOGY, WE WORK EVERY DAY TO ENSURE THAT HEIDELBERG CUSTOMERS ARE ALWAYS OPTIMALLY SUPPLIED.

  • With 2,300 service experts across the world, a globally organized technical back office, 4 global logistic centers, and an extensive network of local and regional warehouses, we ensure your HEIDELBERG machine preforms at its best.
  • Only HEIDELBERG Original Service Parts are guaranteed to keep your HEIDELBERG machine running at its best. Designed for optimal performance, they meet the highest standards, are delivered in the shortest possible time, and support the entire lifecycle of your equipment.
  • No matter the complexity of the task, our global service network and seamless cross-border collaboration ensure that we have the right expert to assist you.

Network
Solution

When it comes to Service,

we have the Solution.

WE ENSURE OPTIMAL PERFORMANCE AND RELIABILITY AT ALL TIMES WITH PERFECT SOLUTIONS FOR EVERY SERVICE CHALLENGE AND REQUIREMENT.

  • To ensure trouble-free production, the highest possible press availability, and achieve optimal print quality, regular cleaning and maintenance are essential. Our maintenance services improve productivity and minimize unexpected down-time.
  • Experience seamless support with our Remote Service – quickly resolve issues through eCall. If necessary, we perform an initial diagnosis via video support, ensuring that our engineer is dispatched with all the essential information and parts, saving both time and money.
  • Whether it’s repairs, parts replacement, maintenance, upgrades, or color management – we offer a comprehensive portfolio of services supporting your business, available as subscription services or on a one-time basis.

Solution

HEIDELBERG Service

in numbers:

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    More than 17 million

    order items have been processed over the last 25 years.

  • Around 5.5 million packages

    have been shipped to customers all over the world.

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    More than 140,000 tons

    was the weight of all shipments.

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    For 175 years

    our customers have been supported by our Service.

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    8,000 printing presses

    connected and Remote Service platform, including big data analytics.

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    More than 2,300

    service employees worldwide.

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    Less than 1 hour

    response time to eCalls.

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    Over 250 locations in 170 countries

    That's how far our service reaches.

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    24/7

    Remote Service support.

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    More than 200,000

    service calls per year are handled by eCall.

"With the right people in the back, you can fix everything"

Even if it’s a Tiegel or Speedmaster XL 106 - We’ve got your back.

"The most important thing for our customers is that they receive feedback quickly
and that they are kept informed about the progress of our technicians' work."
Aleksandra Waślicka-Korszeń, Customer Service Specialist, HEIDELBERG Poland

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Trust our experts, it's years of experience.

A little history of our service.

DISCOVER ONE OF OUR SERVICE VIDEOS FROM 1990 AND EXPLORE OUR ARCHIVE PHOTOS FROM THE SERVICE DEPARTMENT, SHOWCASING DECADES OF EXPERTISE AND COMMITMENT.

"I work for HEIDELBERG for 33 years, and 27 of them in service."
Tomas Farken, Service IT-System Manager, HEIDELBERGER Druckmaschinen AG

"I have been working in HEIDELBERG for 26 years (...) I started in Ukraine, now I'm working in Poland (...) since 2015."
Oleg Ziablytsky, Service Engineer, HEIDELBERG Poland

It doesn´t matter which machine is in your print shop.
Whether it's a Tiegel or a Speedmaster XL 106, our engineers are always up to date with technology.

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We will arrive

anywhere, anytime.

On standby around the clock: Our Global Expert Network is here for you 24/7.
A service expert will quickly and personally answer all your operational and technical queries.
If the issue cannot be solved remotely, our skilled engineers and technicians will take the neccessary action to resolve the problem at your site. Our goal is to ensure your equipment performs at its best.

Service request – Because we've got your back.

Service you can rely on.

We will put you in touch with your local customer service team. To enable us to respond quickly to your request, we need a few details.

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Contact HEIDELBERG Australia & New Zealand.

We look forward to your message. In order to be able to react quickly to your request, we need some information.

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