Change region/market

Keep calm and service remotely.

Save time and costs with Remote Agreement.

Take advantage of the fact that your offset presses are connected to the Heidelberg Cloud and enjoy our wide range of services in order to keep your machines running, boost performance and manage troubleshooting.

Up to 4 months free*

Benefits at a glance

Up to 70% of all machine problems
can be fixed remotely

The average customer saving by remote session is estimated at more than $1,100

Service response time can be reduced by approx. 50%

All you need to do is to contact your Heidelberg sales representative, sign up for our Remote Agreement package, and enjoy the many advantages of video support, performance package, and many more great features.

Up to 4 months free*

Heidelberg USA

Take advantage of our special offer

> 20% off discount on list price for a 1 year contract
or
> 4 months free if signing for at least 24 months.

Plus, with any purchase of a contract, receive 4 months of our Performance Package for free.

This offer is limited until May, 31st 2022.
Please contact your local representative to receive further information.

Up to 4 months free*

VIDEO SUPPORT

With video support, we can guide you through troubleshooting steps by seeing what you see on your mobile device.

How video support works

Video support enables direct support through video-based calls with Heidelberg experts.
Helps you to get rid of the problem on the fly via smartphone, tablet, or AI glasses.
Additional functions such as remote zoom and flashlight, screen and document sharing as well as AR annotations and drawings.

Benefits

Reduced time to get to the root of difficult problems and mechanical issues.
Enhanced pre-clarification of technical issues.
Increased first-time fix rate and reduction of on-site visits.

Keep calm and service remotely.