Heidelberg USA - Parts

Frequently Asked Questions

Credit

How do I establish credit?

How do I get a Credit Application?

What are my payment terms?

Where can I see an explanation of Terms?

How do I avoid a COD fee?

Do you accept credit cards?

Invoicing

Who do I call with a question on an invoice?

Why are you charging me sales tax?

My invoice does not reference our Purchase Order?

I have an Equipment Warranty, but I was invoiced for a part?

I have a Service Contract/System 36 Contract, but I was invoiced for a part?

Shipping and Returns

What are your shipping charges?

How can I track a shipment?

How do you ship parts?

I was invoiced for Next Flight Out Courier Freight but did not get my order till the next day. Why should I pay for this service?

What is your Parts Warranty coverage?

What is and how can I get an extended warranty for my parts?

Repair/Exchange Parts – what is this?

Can I cancel or refuse an order?

I received a part that was Damaged/Defective on Installation/Wrong Part-picking error – who do I call?

How do I return a part to you?

I received a Yellow Post Card with reference to my returned part. What is this?

What is your restocking policy?

Why do I need a Hold Harmless Agreement?

Service and Technical Support

How do I request service on my machine?

Do you have Technical Help Desk – Phone Support contracts?

How do I request technical assistance over the phone?

What are your service rates?

Contact List

Who do I call to obtain a Heidelberg Contact List for my account?

What information is available on the Heidelberg Contact List?

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