Benefits at a glance

Up to 70% of all machine problems
can be fixed remotely

The average customer saving by remote session is estimated at 1,000 EUR

Service response time can be reduced by approx. 50%

All you need to do is to contact your Heidelberg sales representative, sign up for our Remote Agreement package, and enjoy the many advantages of video support, performance package, and many more great features.

Heidelberg Lativa

"Get up to 7 months for free"

Get up to 7 months for free

Sign up: for the New Remote Agreement until May 31st 2022 and take advantage of our special offer:

> By signing a two-year New Remote Agreement you can get additional 3 months of service on top of the initial 24 months without compensation.

> But there is an even better option: By signing a three year New Remote Agreement you can receive an extra 7 months of service free of charge.

Don’t miss out on this special offer. Please contact your local Heidelberg representative to receive your special offer for the New Remote Agreement.

What is included

Remote Service Agreement

*Offer and services may vary by country or region.
The offers are only valid with new customer contracts.

Up to 7 months for free*

How video support works

  • Video support enables direct support through video-based calls with Heidelberg experts.
  • Helps you to get rid of the problem on the fly via smartphone, tablet, or AI glasses.
  • Additional functions such as remote zoom and flashlight, screen and document sharing as well as AR annotations and drawings.


  • Reduced time to get to the root of difficult problems and mechanical issues.
  • Enhanced pre-clarification of technical issues.
  • Increased first-time fix rate and reduction of on-site visits.

Contact us for a special offer now

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Contact Heidelberg Latvia

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