The current crisis is turning everything upside down. Experts from all disciplines agree that what we are experiencing today is simply unprecedented. In these uncertain times, we all need to be able to rely on suppliers that treat our business problems as if they were their own - in other words, suppliers who behave like true partners.Take a look at how our colleagues in Asia are uphodling this philosophy with the help of the Heidelberg Remote Services platform.

Heidelberg Thailand

In spite of the lockdown, Heidelberg Thailand provides full professional service and support. Health and safety is a top priority: the team pro-actively develops new procedures and adapts existing ones to meet local regulations and the safety requirements of our customers while providing the best possible support. This has enabled the team to perform installations, carry out maintenance work and solve problems remotely.

Heidelberg Malaysia

In Malaysia the lockdown began on March 18. Thanks to the digital connection of the machines to the Heidelberg cloud, the teams were able to support our customers with various questions. Where on-site visits were not possible or feasible, our teams in the service center worked directly with our customers to analyze and resolve faults remotely. Among others, they were able to bring machines back into production where errors occurred in the pile delivery or in the positioning of the delivery grippers.

Heidelberg Indonesia

Our colleagues in Indonesia are working hard to solve the most critical problems during the lockdown. Heidelberg Indonesia's support teams performs onsite service following all government regulations and protocols related to COVID-19, including the wearing of face masks, gloves, use of hand sanitizers, and keeping the required distance. Some of our engineers are on standby at home to remotely contact customers when they need assistance.

Get fast access to technical and application support with our

Remote Services

This might also interest you:

Taking the pulse of the print media industry with the PMI Climate reports

Developed at the request of our customers, this dashboard shows the evolution of the printing market since the COVID⁠-⁠19 pandemic started

China:"Remote Fitness Check" helps Chinese customer Kuai Li in the fight against COVID 19

In order to maintain all customer relationships during the crisis, the free Remote Fitness Check was introduced in China.

Russia: Production record despite difficult times

In June 2020, a new Diana Smart 80 folding-gluing machine with Diana Braille Module was installed at the PROMIS print shop in the city of Nizhny Novgorod, Russia.

Czech Republic and Slovakia: Together through the crisis

Many thanks to all customers from the Czech Republic and Slovakia and to all employees of Heidelberg Czech Republic and Heidelberg Slovakia!

Spain: Workflow update during Corona at Tomás Hermanos

"We are now even better prepared to deal with this crisis”

Italy: Great teamwork in times of lockdown

Despite the difficult conditions, the installation at Grafiche Mercurio SPA could be completed in due time.
How can we help you?

We look forward to your message. In order to be able to react quickly to your request, we need some information. *These fields are required.