The current crisis is turning everything upside down. Experts from all disciplines agree that what we are experiencing today is simply unprecedented. In these uncertain times, we all need to be able to rely on suppliers that treat our business problems as if they were their own - in other words, suppliers who behave like true partners.Take a look at how our colleagues in Asia are uphodling this philosophy with the help of the Heidelberg Remote Services platform.
In spite of the lockdown, Heidelberg Thailand provides full professional service and support. Health and safety is a top priority: the team pro-actively develops new procedures and adapts existing ones to meet local regulations and the safety requirements of our customers while providing the best possible support. This has enabled the team to perform installations, carry out maintenance work and solve problems remotely.
In Malaysia the lockdown began on March 18. Thanks to the digital connection of the machines to the Heidelberg cloud, the teams were able to support our customers with various questions. Where on-site visits were not possible or feasible, our teams in the service center worked directly with our customers to analyze and resolve faults remotely. Among others, they were able to bring machines back into production where errors occurred in the pile delivery or in the positioning of the delivery grippers.
Our colleagues in Indonesia are working hard to solve the most critical problems during the lockdown. Heidelberg Indonesia's support teams performs onsite service following all government regulations and protocols related to COVID-19, including the wearing of face masks, gloves, use of hand sanitizers, and keeping the required distance. Some of our engineers are on standby at home to remotely contact customers when they need assistance.
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