Smart Services: Heidelberg presents Service portfolio at drupa 2016


  • Digitization increases predictive accuracy for possible malfunctions
  • Predictive Monitoring increases machine availability by up to ten percent
  • New Performance Services aim to improve print shops' overall performance
  • First customers convinced of success

The digitization of the entire print media industry is enabling most print shops to tap into new efficiency potential. And the innovative Service offering from Heidelberger Druckmaschinen AG (Heidelberg) in the categories “Technical Services” and “Performance Services” are making an important contribution in this respect. With 10,000 connected machines and a further 15,000 software systems, the company boasts an extremely large and solid wealth of data to be able to serve customers according to their precise needs. With “Technical Services”, this knowledge is channeled into scheduled service interventions, while for “Performance Services” the focus is on further increasing productivity and optimizing processes. Visitors to drupa can obtain comprehensive information on the company's service portfolio at the Heidelberg stand in the “Smart Services” area.

“Thanks to digitization, Big Data becomes Smart Data. Where service is concerned, therefore, the trend is increasingly towards anticipatory services. We want the resulting advantages to benefit our customers. Heidelberg has therefore refined the predictive quality of its anticipatory services, such that unscheduled service interventions are avoided to the greatest possible extent, and even scheduled service interventions can be significantly reduced. This way, the customer enjoys up to ten percent greater availability,” declares Bernhard Steinel, Head of SystemService at Heidelberg.

In order to highlight this approach even more clearly for customers, at drupa 2016 Heidelberg will be presenting its further developed Service portfolio in the “Performance Services” category:

Predictive Monitoring reduces unscheduled service interventions

New Performance Services aim to improve print shops' overall performance


Matthias Hartung, Media Relations

Matthias Hartung
Public Relations Officer, media relations Tel.: +49 (0)6222 82 67174
Fax.: +49 (0)6222 82 9967174

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