- Remote troubleshooting of problems on your machines
- Remote advice on applications and machine operation
- Parallel consultation with an expert of the Global Expert Network possible
- Send-in of machine information to prepare a later service call or visit
- Direct online assistance on your machine
Fast troubleshooting and assistance in case of a problem
With Remote Diagnosis, you get online assistance directly on your machine in case of a problem. Once the remote connection is established via the Internet, an expert Heidelberg Systemservice technician troubleshoots your Heidelberg equipment, provides a diagnosis, and makes recommendations for the repair. On many occasions, we are even able to rectify the fault remotely. Some of our customers have estimated savings of thousands of Euro on a single call.