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On-Site Support

  • Repair, cleaning, refurbishment and other services
  • Quick and competent support - available worldwide

Our service experts are always close at hand

You can count on our highly qualified technicians to assist you onsite and service your machines with a high degree of professionalism.

Repair: Our experienced technicians will quickly sort out the problem - using our intelligent diagnosis tools - and get your system up and running again. We also offer repair contracts that cover labor and travel costs for repair work for a year.

Cleaning: Dirt is not just an eyesore - it is often a precursor to a malfunction. We clean your valuable equipment thoroughly and professionally - for optimum print quality and lasting value retention.

Refurbishment: Our refurbishment services will give your machines a second life, so you can continue using them or sell them at the highest possible value. The refurbishment is carried out by qualified engineers to our most exacting standards. After an initial inspection, your machine is cleaned, refurbished as required and tested for performance. Whenever any parts are replaced, only Original Heidelberg parts are used. The result is a high quality machine that can provide years of service to you and your customers.

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