Remote Diagnosis
With Remote Diagnosis, you get online assistance directly on your
machine in case of a problem. Once the remote connection is
established via the Internet, an expert
Heidelberg Systemservice technician troubleshoots your
Heidelberg equipment, provides a diagnosis, and makes
recommendations for the repair. On many occasions, we are even able
to rectify the fault remotely. Some of our customers have estimated
savings of thousands of Euro on a single call.
Features
- Remote troubleshooting of problems on your machines
- Remote advice on applications and machine operation
- Parallel consultation with an expert of the Global Expert Network possible
- Send-in of machine information to prepare a later service call or visit
Benefits
- Fast troubleshooting and assistance in case of a problem
- You reduce expensive machine downtime
- You benefit from the expertise of Heidelberg Global Expert Network
Remote Services Video
Download our video to find out more about the Heidelberg Remote Services. Video
What Our Customers Say
"Every time, remote diagnostics finds the fault very fast,
allowing us to get the right spare part within 24 hours."
Eddie O'Donnell, production manager - Allanders,
Edinburgh (UK)
What Our Customers Say
"After a power blackout, our production systems could not be
re-started. Our local technician called Heidelberg Systemservice. A
Remote Services expert connected to our Prinect workstation and our
systems were back in operation within minutes."
Esa Heiskanen, DTP specialist - ESA Print Oy, Lahti (Finland)
