Remote Diagnosis |
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With Remote Diagnosis, you get online assistance directly on your machine in case of a problem. Once the remote connection is established via the Internet, an expert Heidelberg Systemservice technician troubleshoots your Heidelberg equipment, provides a diagnosis, and makes recommendations for the repair. On many occasions, we are even able to rectify the fault remotely. Some of our customers have estimated savings of thousands of Euro on a single call.
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Features
- Remote troubleshooting of problems on your machines
- Remote advice on applications and machine operation
- Parallel consultation with an expert of the Global Expert Network possible
- Send-in of machine information to prepare a later service call or visit
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Benefits
- Fast troubleshooting and assistance in case of a problem
- You reduce expensive machine downtime
- You benefit from the expertise of Heidelberg Global Expert Network
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Remote Services Video
Download our video to find out more about the Heidelberg Remote Services.
 Video
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What Our Customers Say
"Every time, remote diagnostics finds the fault very fast, allowing us to get the right spare part within 24 hours."
Eddie O'Donnell, production manager - Allanders, Edinburgh (UK)
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What Our Customers Say
"After a power blackout, our production systems could not be re-started. Our local technician called Heidelberg Systemservice. A Remote Services expert connected to our Prinect workstation and our systems were back in operation within minutes."
Esa Heiskanen, DTP specialist - ESA Print Oy, Lahti (Finland)
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