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Our Remote Services include a range of web-based services that enable you to get instant access to support and expert information, 24/7.
The underlying principle is simple: The Prinect software operating your Heidelberg machine has built-in remote functionality that permits a whole range of services to be performed on your equipment via the Internet. Once your Heidelberg machine is connected, a Heidelberg Systemservice technician will, at your request, be able to access your system to provide live assistance, analyze log files, run diagnostics or even correct a fault. By providing faster support, our Remote Services dramatically reduce downtime and increase your productivity.
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Our Remote Services include:
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Remote Services Video
Download our video to find out more about the Heidelberg Remote Services.
 Video
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Bullet-proof Security
The Heidelberg Remote Services platform provides the highest level of security possible and has already been certified "Trusted Site Security" grade twice by independent IT audit company TÜViT GmbH. It also lets you stay in control at all times: Nothing happens without your knowledge or permission. You can follow all operations live on screen and end the session at any time.
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