eCall

We developed the emergency notification service Heidelberg eCall in response to our customers' growing demand for faster access to expert support.

In case of a malfunction, the machine automatically generates an eCall. This is sent simultaneously to the user and the Heidelberg service organization. With a simple click, the user can then immediately send a request for support. It previously took around 30 minutes from an error message being received to action being taken. eCall cuts this to less than a minute. What's more, in up to 70 percent of cases - such as setting, application, or process errors - the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone.

Features

• In case of a problem, automatic notification sent simultaneously to your press's high performance control station and to Heidelberg
• User can then send a request for service per simple click
• Smart Heidelberg diagnostics tool automatically pre-analyzes data and proposes a solution
• Notification, data transfer and smart prediagnosis performed in less than one minute
• Heidelberg expert calls back after thorough analysis within the shortest possible time

Benefits

• Fastest and most efficient way to receive expert support
• Automated notification and smart diagnosis reduce response time by 50 percent on average
• Enables you to bypass call queues
• Reduces downtime and increases productivity through fast, efficient support