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Heidelberg eCall is a new emergency notification service, developed in response to our customers' growing demand for faster access to expert support.
Now, when a technical problem occurs, eCall generates an alarm on your Prinect Press Center console. By pressing the eCall button, the data needed to troubleshoot your equipment is automatically sent to your local Heidelberg Systemservice organization and processed through a smart diagnostic tool - this, in less than one minute. No further action is required on your side. The Heidelberg expert thoroughly analyzes all data and calls you back. There is simply no faster way to get expert support.
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Features
- Automatic alarm on press console in case of a problem
- With a simple click, instant notification of Heidelberg Systemservice with transfer of relevant data
- Ability to enter different telephone numbers for the call-back, including cell phone numbers
- Smart Heidelberg diagnostics tool automatically pre-analyzes data and proposes a solution
- Notification, data transfer and smart pre-diagnosis performed in less than one minute
- Heidelberg expert calls back after thorough analysis within the shortest possible time
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Benefits
- Fastest and most efficient way to receive expert support
- Automated notification and smart diagnosis reduce response time by 50 percent on average
- Enables you to bypass call queues
- Reduces downtime and increases productivity through fast, efficient support
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| Discover eCall. |
Intelligent emergency notification - expert support with a click of a button.
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