Internet-Based Remote Service for CtP Systems from Heidelberg |
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| 08/13/2007 |
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Heidelberger Druckmaschinen AG (Heidelberg) is now equipping all its Computer-to-Plate (CtP) systems, both the Suprasetter and Prosetter families, with all Internet-based Remote Service functions.
Since the integration of all new Heidelberg CtP systems into the Remote Service concept, almost all of the company's products have been equipped with this technology.
"Customer demand for intelligent, online-based services is growing all the time, which is not surprising given the clear benefits this Heidelberg solution offers as an overarching technology. While rapid reaction times help boost machine availability, the drop in service callouts drives down costs," explains Bernhard Steinel, Senior Vice President Service at Heidelberg, neatly summing up how Remote Services benefit users.
Heidelberg has been offering its customers Internet-based Remote Services since 2004. Users can link their production systems via the Internet to their local Heidelberg service team, which can diagnose any problems online, resolve many issues directly, or prepare appropriate solutions. Service representatives can also provide users with guidance and assistance via the Internet.
The launch of the Suprasetter A52/A74 in the fall of 2006 made the latest generation of Remote Services a key component of the Heidelberg portfolio for customers working with CtP (Computer-to-Plate). As a result, almost all Heidelberg prepress, press and postpress products are now equipped with this technology. "This makes Heidelberg the only supplier that offers its customers the far-ranging benefits of an Internet-based remote service solution across the entire value-added chain," comments Steinel.
The security of the Internet-based Heidelberg Remote Service linkup has been certified repeatedly by the independent company TÜViT GmbH, most recently in May 2007.
About Heidelberg systemservice
Heidelberg has grouped its service offering under the name "systemservice". In order to help its customers to ensure stable, high-quality and highly efficient production, Heidelberg provides a comprehensive range of services spanning the entire value-added chain of print shops. The main objective is to increase profitability for the customer. The systemservice portfolio comprises comprehensive services ranging from technical support and various maintenance models to service parts and logistics. Offerings also include consulting services for optimizing production and commercial processes and sales financing. Heidelberg's systemservice is rendered by qualified and experienced service experts using the very latest technology, tools and e-services. With 4,500 employees in 250 branches in 170 countries worldwide, Heidelberg has the most extensive service network in the print media industry.
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All Internet-based Remote Service functions are now available for all Heidelberg CtP systems.
Further information for journalists:
Heidelberger Druckmaschinen AG
Corporate Communications
Matthias Hartung
Tel.: +49 (0)6221 92 50 77
Fax: +49 (0)6221 92 50 46
E-mail:
matthias.hartung@heidelberg.com
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