Heidelberg Is First Mechanical Engineering Company to Receive Security Certificate from TÜViT GmbH for Its Web-Based Remote Service Solution

Heidelberg provides secure Remote Service communication via Internet

The Web-Based Remote Service platform from Heidelberger Druckmaschinen AG (Heidelberg) has received a certificate from TÜV Informationstechnik GmbH (TÜViT), an independent, objective and experienced technical inspection service provider, specialized in the field of information technology based in Essen, Germany. The "Trusted Site Security" certificate has been awarded to the company's Remote Service portfolio developed under the project name "HEIRES" (Heidelberg Remote Service) for its use of secure technologies and processes, particularly when transferring data over the Internet. With this service, users can rely on the fact that no unauthorized third party is able to access their data and all systems that communicate with the HEIRES platform have been security tested.

Aim: Increase confidence in secure data transfer over the Internet
The use of the Internet as a carrier medium for Heidelberg Remote Service, with all the advantages this brings, nonetheless raises increasing concerns from users about IT security and data protection. Heidelberg therefore commissioned TÜViT GmbH to carry out a security audit alongside projects in 2003. "We wanted to show that we take security very seriously at all stages of the project and to have this certified by a recognized, independent institution," explains Tom Oelsner, Project Manager Remote Service at Heidelberg, describing the company's motivation for involving an external security service provider at an early stage. Based on the TÜViT testing program "Security Qualification (SQ)® of IT Installations", the certification for the Web-Based Remote Service platform was awarded on December 15, 2004. As an analytical process, the SQ allows the investigation of IT installations that are connected to the Internet, for example, and also takes into account the heterogeneity, complexity and dynamics of these IT installations. Heidelberg is thus the first mechanical engineer in a group of companies including Deutsche Post eBusiness and Deutsche Bank AG that have commissioned TÜViT to provide security certification for their IT solutions.

During the test, all the systems in the Remote Service solution that communicate with each other, from the press to the Heidelberg service center and the service engineer's standardized workstation, were included and assessed. "Heidelberg's Web-Based Remote Service built on state-of-the-art technologies provides the means to communicate with customers fast, efficiently, cost-effectively and - as certified by TÜViT - securely. It considerably reduces service costs for users, increases press availability overall and meets the security needs of Heidelberg and its customers in every respect," said Dr. Jürgen Rautert, member of the Heidelberg Management Board, responsible for Manufacturing and Engineering, on being presented with the certificate from TÜViT GmbH.

The certification issued for the "Security Qualification (SQ) ®" testing program is part of the successful TÜViT project support scheme that allowed this extensive test to be performed in such a short time. According to Dr. Christoph Sutter - Deputy Manager of the certification center cerTÜViT: "The testing of web-based applications by an independent third party ensures secure decision-making processes for providers and their customers, creates trust and helps prove that all the necessary security measures have been taken."

Reduced service callouts thanks to Remote Service and Global Expert Network
Users can link their production systems via the Internet to their local Heidelberg service representative. This service representative can make a diagnosis online and, in many cases, can correct the fault or solve the problem remotely. The user can also be provided with online guidance and assistance. This means that problems can be eliminated before they even appear.

For the past year, Remote Service has been included as standard with Prinect Workflow and Heidelberg CTP systems. This made it possible to increase the "first time fix rate" (the number of problems solved the first time the customer contacts Heidelberg) from 55 to 90 percent. Integration of Web-Based Remote Service in the press and postpress sectors as standard solution, now certified, is planned for spring 2005.

Moreover, where problems are complex, the Global Expert Network is available to all Heidelberg service engineers round-the-clock based on the "follow-the-sun-concept" to provide additional support. The new Web-Based Remote Service enables the local Heidelberg service engineer to work in tandem with the worldwide network of experts when performing servicing work.

Image:
(from the left) Manfred Jurkewitz, Head of Research and Development at Heidelberg, Dr. Jürgen Rautert, member of the Heidelberg Management Board, responsible for Manufacturing and Engineering, and Tom Oelsner, Head of HEIRES project, accepting the certificate from the Managing Director of TÜViT, Antonius Sommer, at the Print Media Academy in Heidelberg.

TÜViT:
TÜV Informationstechnik GmbH (TÜViT), the independent, objective and experienced technical inspection service provider (TÜV), specializes in the field of Information Technology. As a mediator of confidence for quality and security, we focus on assessing, testing and certifying IT products, IT systems and IT processes. In the IT security sector, TÜViT provides security testing and certification at all levels in accordance with specific and international security criteria, standards and statutory requirements.

For further information:
Heidelberger Druckmaschinen AG
Corporate Communications
Matthias Hartung
Tel.: +49 (0)6221 92 50 77
Fax: +49 (0)6221 92 50 46
E-mail: matthias.hartung@heidelberg.com