Ready for Action Around the Clock |
 |
Michael Schöller, Service Technician
Post-business is pre-business. Or in other words: to a great extent it is the quality of the service that decides whether the customer will buy another printing press from Heidelberg. For me, this defines the vital role of the service division, to which I belong as a Service Technician.
My job includes the maintenance as well as new installation of machines and peripherals. I'm responsible for installing and updating the software, the integration of the machines into the customer's network, field test support and the introduction of new products at the customer. I also support customers and colleagues over the phone and assist in training young or new colleagues.
| |
 |
| Service |
The working climate is very good at Heidelberg: We exchange experiences and help each other. We also have good communication with our superiors. New technologies, constantly changing workplaces and a high level of responsibility due to independent work bring new challenges every day.
|
|
|
|
|
 |
|
Global, Regional, Local
Heidelberg's 250 support centers in 170 countries and a team of over 7,500 sales staff, 4,500 of which are service technicians, mean we have the most compre- hensive sales and service network in the entire indus- try. Heidelberg generates 85 percent of its sales through its own sales companies and achieves around 87 percent of its sales abroad.
|
|
|