100 Rubber Washup Blades Sent to Peru |
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Markus Eberhard, Application Developer
We'd like to have you on board
As an IT man I did not want to go into consulting but rather to work directly with customers, since this is the only way to get really involved in a job - and thereby achive better results. Heidelberg made this step very easy for me. I was welcomed with open arms and from the beginning my colleagues made clear that they were looking forward to working with me. It was not long before I got to know the rubber wash-up blade. What does an IT expert have to do with this service part for a printing press, you ask? Well, I did really want to get right to the heart of the unique challenges in this company...
What do you want us to do with these rubber washup blades?
A call from Peru: But we didn't order 100 rubber washup blades! What are we supposed to do with them? The reason: when SAP R/3 was implemented in the German marketing company, the main focus was testing, testing and more testing. In the heat of the moment we confused the production system with the test system - and 100 rubber washup blades were on their way to Peru.
Even in Vienna: the rubber washup blade
In Austria the test material for the implementation of SAP R/3 was also quickly found. Good guess: rubber washup blades. In view of this it was no real surprise that plenty of communication took place between Vienna and the IT colleagues at home in Heidelberg.
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The rubber washup blade moves to Paris
Next step: a new business segment is being established in Paris for the sale of consumables such as printing plates, films, inks, varnishes. And - no surprise - of course my loyal companion, the rubber washup blade, is present as ever.
Worldwide supply chain management, with rubber washup blade
From local to global IT projects: we are currently working on optimizing our worldwide logistics regarding service parts in a supply chain management project. Once again we are at the forefront when it comes to utilizing new SAP products. And joining us once again: the rubber washup blade.
All in all
At Heidelberg you will always be a part of the family as IT consultant. But it never gets boring. There are always new technical and cultural challenges to master, although some things never change.
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Global, Regional, Local
Heidelberg's 250 support centers in 170 countries and a team of over 7,500 sales staff, 4,500 of which are service technicians, mean we have the most compre- hensive sales and service network in the entire indus- try. Heidelberg generates 85 percent of its sales through its own sales companies and achieves around 87 percent of its sales abroad.
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