How to Reach Us
is there for you whenever required. You receive the exact
support you need via our telephone hotlines, the Internet or
Heidelberg customers get access to a dedicated team of
experts that they can call directly with questions and problems.
They are encouraged to contact the helpdesk as a first course of
action, rather than immediately putting in a request for on-site
service. Customers who do so do not lose their place in line for
The process begins with the customer calling and giving a
brief description of the problem, which is recorded and passed
along to the appropriate technician.
Contact our Technical Helpdesk