In order to be successful nowadays, print shops need to do more
than simply use state-of-the-art technology. Services from
suppliers are playing an ever greater role in ensuring that
equipment is available round-the-clock and in helping users unlock
the full potential of a machine or integrated solution.
To give customers faster access to these benefits as and when
they require them, Heidelberger Druckmaschinen AG (Heidelberg) has
combined its entire service portfolio in a dedicated division.
Visitors to IPEX 2010, which is taking place in Birmingham in the
U.K. from May 18 to 25, will be able to find out exactly what the
Services division has to offer at the Heidelberg booth in Hall 8.
The portfolio covers a print shop's entire value added chain
and the full life cycle of a machine - from the initial investment
As Marcel Kiessling, Member of the Management Board
responsible for Heidelberg Services, underlines: "By combining all
our services in a dedicated division, Heidelberg can now provide
print shops with the most comprehensive service portfolio in the
print media industry in an even more targeted and efficient way.
Our aim is to ensure our customers' long-term success through
lean and environmentally friendly production. I firmly believe that
an extensive range of services is a key factor in this respect."
Heidelberg has geared its services to the needs of its
customers by splitting them into two categories - Availability
Services and Performance Services.
Availability Services keep equipment operating smoothly
The Availability Services category covers all the services
that aim to ensure a high level of round-the-clock machine
availability at print shops. This includes on-site visits by
service engineers as required, the entire range of remote
diagnostic and inspection functions, supply of Original Heidelberg
Spare Parts, and Heidelberg Systemservice service agreements. The
individual components interact to maximize machine availability
Since the introduction of Remote Services, for example, it
has been possible to resolve many problems over the phone or
online. This has eliminated the need for a large number of
time-consuming and costly service engineer call-outs. What's
more, response times have been roughly halved by the eCall
function, which automatically generates a detailed error message
for transmission to the Heidelberg service team if a machine
develops a fault.
Performance Services help unlock the full potential of print
The Performance Services category covers all services aiming
to leverage the existing potential of a print shop, including
efficient production that is as environmentally friendly as
possible. In addition, these services aim to create lean processes
throughout the company. Heidelberg Business Consulting offers
consultancy services for investment planning, process optimization,
and business development. Its comprehensive analyses result in
concrete measures for process improvement, process integration with
Prinect, staff training programs, and the modernization of existing
Other services help print shops obtain certification to ISO
or the latest environmental standards. The use of coordinated and
tested Saphira consumables not only ensures compliance with
specific print standards. It also has a major impact on optimizing
color management and thus on minimizing waste. In addition to
helping the environment, this also plays a key role in lean
Visitors to IPEX can find out how they can use Saphira
products to get the most out of their equipment while also
protecting the environment. Saphira Chemfree printing plates, for
example, enable faster imaging and require no chemicals, while the
Anicolor Performance Kit achieves a further reduction in waste on
presses with Anicolor technology.
In addition to services as such and consumables, the Services
division is also responsible for the Prinect print shop workflow
and Heidelberg Remarketed Equipment portfolios.
In future, too, Heidelberg is planning to expand its service
portfolio with useful additions. Partnerships and cooperation
agreements, for example with workflow or consumables specialists,
are further options, if they offer added value to customers.
Global service network
Heidelberg customers benefit from the most comprehensive
service network in the print media industry. Some 4,000 service
staff based at 250 different branches in 170 countries are on hand
to respond to the full range of customer requirements, from
call-outs to online inquiries and orders by phone. Thanks to a
sophisticated and global logistics network, spare parts and
consumables are normally delivered to print shop customers within
Heidelberg has created a dedicated division for its
full service portfolio. Availability Services keep equipment
operating smoothly, while Performance Services help print shops get
the most out of installed solutions.
Further information for journalists:
Heidelberger Druckmaschinen AG
Corporate Public Relations
Phone: +49 (0)6221 92 5077
Fax: +49 (0)6221 92 99 5077