Onsite Maintenance and Support

You can count on our highly qualified Heidelberg Systemservice technicians to assist you onsite whenever you need it and service your machines with a high degree of professionalism.

Onsite Maintenance and Support services include:

• Maintenance: We have special checklists for all our products and presses which can be used to check quickly yet precisely what needs to be done. For customers anxious to preserve their peace of mind and ensure 24x7 business continuity, our preventive maintenance programs include thorough check-ups, fine-tuning and replacement of wearing parts at individually defined intervals. For the prevention of break-downs and a long lifetime.
  
• Repair: Sometimes the only option is to roll up our sleeves and tackle the fault on the spot. Our experienced and skilled service technicians will quickly sort out the problem - using our intelligent diagnosis tools - and get your system up and running again. We also offer repair contracts that cover labor and travel costs for repair work for a year. This means fixed and calculable service costs for you.
  
• Cleaning: Dirt is not just an eyesore - it is often a precursor to a malfunction. We clean your valuable equipment thoroughly and professionally - for optimum print quality and lasting value retention.
  
• Refurbishment: Our refurbishment services will give your machines a second life, so you can continue using them or sell them at the highest possible value. The refurbishment is carried out by qualified engineers to our most exacting standards. After an initial inspection, your machine is cleaned, refurbished as required and tested for performance. Whenever any parts are replaced, only Original Heidelberg Service Parts are used. The result of this process is a high quality machine that can provide years of service to you and your customers.