With Remote Diagnosis and Remote Inspection, get hands-on help and
support from a Heidelberg system
service technician through a direct connection with your
machinery over the Internet. In many cases, we are even able to
rectify the fault remotely. It really can't be done any faster.
And of course, Remote Service is also an ideal way for you
to get immediate hands-on advice for the operation or maintenance
of your machines.
With Remote Diagnosis, you get immediate online assistance
directly on your machine in case of a problem. Once the remote
connection is established via the Internet, a Heidelberg
systemservice technician troubleshoots your Heidelberg equipment,
provides a diagnosis, and makes recommendations for the repair. On
many occasions, we are even able to rectify the fault remotely.
Some of our customers have estimated savings of thousands of
Dollars on a single call.
With Remote Inspection, you ensure your Heidelberg systems
are regularly and unobtrusively inspected online by a Heidelberg
systemservice expert, so as to identify potential problems before
they pose a real threat. Scheduling regular checks to spot
potential sources of faults keeps repair and maintenance costs
down. It really does pay off!