Phone Support

The Heidelberg system service team provides phone support for all Heidelberg products and solutions. They help you deal with difficulties and problems so you can keep working productively. All customer questions are compiled within our state-of-the-art database, so answers can be provided quickly, without the need to repeat time-consuming analyses and tests. Even if you need help unexpectedly, you can be sure of a rapid response.

Features

• Clarification of questions on all Heidelberg equipment
• Direct assistance for user queries and operating mistakes
• Preparation of service technician assignments for repairs
• Service levels according to your needs

Benefits

• Fast customer support in a direct dialog with specialists
• Reduced downtimes
• Better utilization of production lines
• Strengthening of your employees' knowledge and skills