Mark Dingle - Team Leader, Customer Support Center
Name: Mark Dingle
Position: Team Leader - Customer Support Center
Which five words would your Heidelberg colleague choose to describe you?
Dynamic, Helpful, Relaxed, Reliable, Caring
What do you enjoying doing in your spare time?
Cooking, Gardening, Horse Racing, Spending time with my family...
The best places you've been to?
Palestine - East Texas. I toured the Southern States of America in 1995.
How long have you been working with Heidelberg? 27.5 years
What have you been doing in the past twenty seven and half years in Heidelberg?
Started out as an apprentice fitter and turner and Field Service Representative. Moved into a customer service role as a spare parts analyst then moved into service control.
What is the main reason for you to work in Heidelberg for twenty seven and half years?
No one else will have me. Seriously, Its not such a bad place to work for. There is a lot of trust and autonomy. While there is a lot of stress, some would say too much, the occasional thank you from a grateful customer makes it all worthwile.
Position: Team Leader - Customer Support Center
Which five words would your Heidelberg colleague choose to describe you?
Dynamic, Helpful, Relaxed, Reliable, Caring
What do you enjoying doing in your spare time?
Cooking, Gardening, Horse Racing, Spending time with my family...
The best places you've been to?
Palestine - East Texas. I toured the Southern States of America in 1995.
How long have you been working with Heidelberg? 27.5 years
What have you been doing in the past twenty seven and half years in Heidelberg?
Started out as an apprentice fitter and turner and Field Service Representative. Moved into a customer service role as a spare parts analyst then moved into service control.
What is the main reason for you to work in Heidelberg for twenty seven and half years?
No one else will have me. Seriously, Its not such a bad place to work for. There is a lot of trust and autonomy. While there is a lot of stress, some would say too much, the occasional thank you from a grateful customer makes it all worthwile.
Details
The most incredible experience you've ever had?
Seeing each of my five children born.
How would you describle your team?
Professional, dedicated and eager to please. We are all aware of the problems customers face in relation to tight deadlines, on demand printing and no margin for error production schedules. Most of the calls we get are for breakdown service. We try to get the right person to the job in the quickest possible time to minimise the impact of a down machine, while we do our best to keep customers informed of delays and expected eta's.
The best thing about Heidelberg?
Every day brings a new challenge.
What do you see yourself in the next 5 years?
I like it where I am, so I would like to be doing the same thing. I enjoy the customer service aspect and the thrill of finding solutions to problems.
People at Heidelberg
Heidelberg has around 21,200 staff worldwide - ensuring that each and every customer gets only the very best in quality, advice and commitment. All of this combines to ensure competitive products, inte- grated solutions and servic- es that are geared to our customers' success - this is our goal and motivation.
