Heidelberger Druckmaschinen AG (Heidelberg) is now equipping all
its Computer-to-Plate (CtP) systems, both the Suprasetter and
Prosetter families, with all Internet-based Remote Service
Since the integration of all new Heidelberg CtP systems into
the Remote Service concept, almost all of the company's
products have been equipped with this technology.
"Customer demand for intelligent, online-based services
is growing all the time, which is not surprising given the clear
benefits this Heidelberg solution offers as an overarching
technology. While rapid reaction times help boost machine
availability, the drop in service callouts drives down costs,"
explains Bernhard Steinel, Senior Vice President Service at
Heidelberg, neatly summing up how Remote Services benefit users.
Heidelberg has been offering its customers Internet-based
Remote Services since 2004. Users can link their production systems
via the Internet to their local Heidelberg service team, which can
diagnose any problems online, resolve many issues directly, or
prepare appropriate solutions. Service representatives can also
provide users with guidance and assistance via the Internet.
The launch of the Suprasetter A52/A74 in the fall of 2006
made the latest generation of Remote Services a key component of
the Heidelberg portfolio for customers working with CtP
(Computer-to-Plate). As a result, almost all Heidelberg prepress,
press and postpress products are now equipped with this technology.
"This makes Heidelberg the only supplier that offers its
customers the far-ranging benefits of an Internet-based remote
service solution across the entire value-added chain,"
The security of the Internet-based Heidelberg Remote Service
linkup has been certified repeatedly by the independent company
TÜViT GmbH, most recently in May 2007.
About Heidelberg systemservice
Heidelberg has grouped its service offering under the
". In order to help its customers to ensure
stable, high-quality and highly efficient production, Heidelberg
provides a comprehensive range of services spanning the entire
value-added chain of print shops. The main objective is to increase
profitability for the customer. The system
portfolio comprises comprehensive services ranging
from technical support and various maintenance models to service
parts and logistics. Offerings also include consulting services for
optimizing production and commercial processes and sales financing.
is rendered by qualified and experienced service
experts using the very latest technology, tools and e-services.
With 4,500 employees in 250 branches in 170 countries worldwide,
Heidelberg has the most extensive service network in the print
All Internet-based Remote Service functions are now
available for all Heidelberg CtP systems.
Further information for journalists:
Heidelberger Druckmaschinen AG
Tel.: +49 (0)6221 92 50 77
Fax: +49 (0)6221 92 50 46